Savannah Badillo
Gilroy,CA
Summary
Proven hospitality professional with a track record of enhancing guest experiences at Don Pablos Mexican Rest. through exceptional service and upselling techniques. Skilled in POS operation and cash handling, coupled with a strong work ethic and the ability to foster significant customer relationships. Achieved consistent customer satisfaction ratings, demonstrating both hospitality service expertise and effective complaint resolution.
Overview
4
4
years of professional experience
Work History
Server
Don Pablos Mexican Rest.
Rockford, IL
01.2023 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Receptionist Administrator
Yes Print Co.
Chicago, IL
05.2020 - 02.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Utilized Software to retrieve and deliver Type messages.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Education
H S. - General Studies
East High School
Rockford, IL06.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- High-volume dining
- Service prioritization
- Sales expertise
- Food safety understanding
- Order Accuracy
- Supply Restocking
- Quality Control
- Food safety practices
- Performance Improvement
- Table Bussing
- Suggestive Selling
- Guest Relations Management
- Point of sale operation
- Relationship Management
- Dining area maintenance
- Order Management
- Guest Seating
- Tableside Etiquette
- Food sales and promotion
- Table Setting
- Table setting knowledge
- Ordering Procedures
- Menu presentation
- Daily specials memorization
- Bill computation
- Front-of-house display creation
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Team Leadership
- High Energy and Stamina
- Cool Under Pressure
- Adaptable and Flexible
- Relationship Building
- Decision-Making
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- Cleaning and sanitizing
- Food handling
- Workflow Coordination
- Ability to Lift 30 Pounds
- Hospitality best practices
- Upselling
Timeline
Server
Don Pablos Mexican Rest.
01.2023 - 02.2024
Receptionist Administrator
Yes Print Co.
05.2020 - 02.2024
H S. - General Studies
East High School