Savannah Baker
Camden,TN
Summary
Adaptable & known for high productivity and efficient task completion. Possess strong skills in critical thinking, data analysis, and privacy compliance that ensure thorough investigations. Excel in communication, problem-solving, and time management, contributing to successful case outcomes.
Overview
1
1
year of post-secondary education
12
12
years of professional experience
Work History
Front End Customer Service Associate
Walmart
Camden, TN
03.2021 - 04.2025
- Initiated customer interactions to enhance experience Walmart customers at front end and answered checkout questions
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Managed and resolved customer issues professionally customer complaints in a professional manner.
- Executed product returns and exchanges at checkout returns and exchanges using Walmart register systems
- Controlled cash register and self-checkout systems for purchases cash register and self-checkout lanes for customer purchases
- Resolved payment issues and called supervisors for policy support
- Coached new employees on operational best practices new hires on products and services, best practices, and protocols to reduce process gaps.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
Substitute Teacher, K-12
Benton County Board of Education
Camden, TN
01.2018 - 03.2021
- Administered assessments and evaluated student performance in accordance with district standards.
- Assessed student understanding through informal and formal methods.
- Ensured student engagement and safety during supervision during instruction, transitions, and recess periods.
- Enforced discipline policies to promote a conducive learning environment using board of education discipline procedures.
- Fostered a positive learning environment that promoted mutual respect.
- Followed lesson plans for Benton County schools across K-12 classrooms.
- Maintained accurate records of student attendance, grades, and behavior reports.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
Medical Biller and Coder
Griffey Clinic
Camden, TN
12.2016 - 01.2018
- Submitted insurance claims through practice management systems.
- Verified patient coverage and eligibility before appointment billing.
- Resolved claim denials with payers and corrected billing errors.
- Posted payments and adjustments to patient accounts.
- Analyzed patient accounts for errors, inaccuracies or discrepancies in billing documentation.
- Maintained current CPT, HCPCS codes library as well as ICD-9, 10 CM diagnostic codes.
- Documented and filed patient data and medical records.
- Performed daily audits on all bills submitted for accuracy and completeness.
- Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
Deli Associate
Walmart
Camden, TN
10.2013 - 12.2016
- Informed customers of deli specials to increase profits.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Trained new associates on Walmart deli service and cleaning routines
- Resolved common and complex issues by determining the need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from to.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Education
Medical Billing & Coding - Health Information Management
Tennessee College of Applied Technology
Paris, TN 01.2016 - 12.2016
Skills
- Case documentation
- Document verification
- Attention to detail
- Clear communication
- Written communication
- Problem-solving
- Documentation skills
- Time management
- Reliability
- Conflict resolution
- Multitasking
Timeline
Front End Customer Service Associate
Walmart
03.2021 - 04.2025
Substitute Teacher, K-12
Benton County Board of Education
01.2018 - 03.2021
Medical Biller and Coder
Griffey Clinic
12.2016 - 01.2018
Medical Billing & Coding - Health Information Management
Tennessee College of Applied Technology
01.2016 - 12.2016
Deli Associate
Walmart
10.2013 - 12.2016