Dedicated server with a strong focus on exceptional customer service and guest engagement. Proven ability to resolve issues promptly and train new staff effectively, contributing to a positive dining atmosphere.
Overview
6
6
years of professional experience
Work History
Server
Skyline Chili
Beavercreek, OH
10.2023 - Current
Provided exceptional customer service, ensuring satisfaction and repeat patronage.
Assisted in training new staff on menu offerings and service protocols.
Maintained cleanliness and organization of dining area, enhancing guest experience.
Resolved customer complaints promptly, fostering a positive dining environment.
Shift Manager
Coldstone Creamy
Miamisburg, OH
05.2021 - 08.2023
Trained and mentored staff on operational procedures and customer interaction techniques.
Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
Maintained cleanliness and safety protocols in compliance with health regulations.
Promoted a positive work environment through open communication and constructive feedback.
Crew Member
Dairy Queen
Springboro, OH
04.2020 - 03.2021
Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
Collaborated with team members to maintain cleanliness and organization of work area, enhancing operational flow.
Prepared food items according to established recipes and health standards, ensuring quality and consistency.