Xavier Velez-Rivera
Virginia Beach,VA
Summary
Dynamic leader with a proven track record at Planet Fitness, adept in operations management and staff development. Excelled in enhancing customer satisfaction and boosting sales through innovative strategies. Skilled in problem-solving and team motivation, achieving significant improvements in employee performance and operational efficiency.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Planet Fitness
Williamsburg, VA
08.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Increased sales through effective merchandising strategies and targeted promotions.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Supervisor
Vitamin Shoppe
Williamsburg, VA
02.2023 - 08.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with team to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Physical Therapy Technician
Comber Physical Therapy
Williamsburg, VA
08.2022 - 02.2023
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Prepared patients to meet with physical therapists.
- Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
- Assisted in the rehabilitation of patients, utilizing various therapeutic modalities.
- Contributed to a positive clinic atmosphere by maintaining clean and organized treatment areas, ensuring efficient workflows for staff members.
- Contributed to a positive work environment by collaborating with colleagues, sharing knowledge and expertise, and fostering a sense of camaraderie among the staff.
- Monitored patient safety during treatments by diligently observing their movements and adjusting equipment settings accordingly.
Store Manager
Journeys Shoes
Williamsburg, VA
01.2021 - 07.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Fitness Attendant
Williamsburg/James City County Recreational Center
Williamsburg, VA
08.2016 - 01.2021
- Worked independently and as member of cohesive team to support individual needs.
- Kept fitness areas, machines, and spaces clean and orderly for customers.
- Taught staff and participants proper methods for best use of equipment to meet individual fitness goals.
- Administered CPR, first aid and medical services to injured customers and participants.
- Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries.
- Conducted inspections of equipment with safety protocol and equipment longevity in mind.
- Taught members proper use of workout and fitness equipment.
- Improved overall client experience with attentive customer service and prompt assistance.
- Collaborated with fellow staff members to ensure consistently high levels of customer satisfaction across all areas of facility operation.
- Set up, maintained and put away recreational equipment.
Education
Jamestown High School
Williamsburg, VA06.2013
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Employee Scheduling
- Operations Management
- Retail Operations
- Customer rapport
- Marketing knowledge
- Recruiting and interviewing
- Sales Strategies
- Compliance understanding
- Staff Development
- Policy Enforcement
- Employee Performance Evaluations
- Budgeting and finance
- Meeting facilitation
- Computer Skills
- Problem-Solving
Timeline
Assistant Manager
Planet Fitness
08.2023 - Current
Supervisor
Vitamin Shoppe
02.2023 - 08.2023
Physical Therapy Technician
Comber Physical Therapy
08.2022 - 02.2023
Store Manager
Journeys Shoes
01.2021 - 07.2022
Fitness Attendant
Williamsburg/James City County Recreational Center
08.2016 - 01.2021
Jamestown High School