Savannah Bernard
Houston,TX
Summary
I am a reliable and diligent employee, seeking a permanent position, with a professional company; that has room for growth and advancement. I work well in group settings or individually. I look forward to being an asset to your team!
Overview
4
4
years of professional experience
Work History
Warehouse Worker
Amazon
Richmond, Tx
02.2025 - 12.2025
- Operated material handling equipment to move products efficiently.
- Stocked shelves and organized inventory in designated areas.
- Packaged customer orders accurately for timely shipment.
- Collaborated with team members to optimize workflow processes.
- Followed safety protocols to ensure a secure working environment.
- Used scanners to track parcel information, condition or receipt.
Customer Service Representative
GetixHealth
Houston, Tx
10.2023 - 12.2024
- Assisted customers with inquiries and resolved issues promptly.
- Provided product information and supported customer decision-making processes.
- Maintained accurate records of customer interactions and transactions.
- Handled escalated complaints with professionalism and empathy.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Rep.
Spark Energy
07.2022 - 09.2023
- Used a dual monitor set up to accept inbound calls for Spark Energy customers.
- Handled customers inquiries and concerns with a sense of urgency and accuracy.
- Routed calls to the correct department, and escalated calls as necessary.
- Provided clear and effective communication.
- Strived to meet monthly team metrics.
- Upsold products to customers and retained customer's business with the company.
- Patient, positive empathetic and calm under pressure
Personal Caregiver
Atria Westchase
Houston, Tx
09.2021 - 07.2022
- Answered patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
- Provided physical support to assist patients to perform daily living activities, such as: getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
- Reviewed patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.
- Gathered information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities
Education
High School Diploma -
Alief Elsik High School
Skills
- Customer support
- Record keeping
- Time management
- Problem solving
- Clear communication
- Problem-solving
- Microsoft Excel
- Microsoft outlook
- Punctual and dependable
Timeline
Warehouse Worker
Amazon
02.2025 - 12.2025
Customer Service Representative
GetixHealth
10.2023 - 12.2024
Customer Service Rep.
Spark Energy
07.2022 - 09.2023
Personal Caregiver
Atria Westchase
09.2021 - 07.2022
High School Diploma -
Alief Elsik High School