Host
Calhouns
Lenoir City, TN
11.2024 - 05.2025
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Contributed to team efforts by accomplishing related tasks as needed.
- Greeted guests upon arrival and provided them with menus.
- Managed incoming calls during busy shifts.
- Answered telephone to provide dining information and take reservations.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Provided customers with accurate wait times and monitored waiting list.
- Took reservations over phone and in person.
- Provided excellent customer service by anticipating customer needs.
- Assisted servers in seating guests by escorting them to their tables.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Balanced cash drawers at the end of each shift.
- Resolved conflicts between customers when necessary.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.