Savannah Bussey
Augusta,GA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Having demonstrated passion for building relationships, cultivating partnerships and helping grow businesses.
Overview
8
8
years of professional experience
Work History
Service Advisor
Gerald Jones Ford
Augusta, GA
09.2024 - Current
- Developed and maintained strong relationships with customers to ensure repeat business.
- Provided top quality control and eliminated downtime to maximize revenue.
- Supported sales team members to drive growth and development.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Upsold additional products or services when appropriate.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Collected deposits or payments and arranged for billing.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promptly responded to customer inquiries via phone, email or in person.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Ensured that all customer inquiries were handled promptly and accurately.
- Maintained records of customer interactions and transactions.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Prepared invoices for services rendered and collected payments from customers.
Service Receptionist
Gerald Jones Ford
Augusta, GA
02.2023 - 09.2024
- Developed and maintained a filing system for essential documents, improving office organization.
- Assisted with opening and closing procedures for the office on a daily basis.
- Managed company database and ensured the accuracy of contact information.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Performed basic clerical duties such as filing, copying, faxing, scanning documents.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered and directed incoming calls using multi-line telephone system.
- Assisted with onboarding of new employees by providing orientation information and support.
- Resolved customer complaints in an efficient manner while maintaining high levels of customer satisfaction.
- Greeted customers in a friendly and professional manner.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Updated patient demographics in computer system accurately and timely.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Answered incoming calls, responded to inquiries and provided general information about the services offered.
Sales Associate, Key Holder
Bath and Body Works, Limited Brands
Augusta, GA
10.2020 - 04.2024
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
- Answered customer inquiries regarding product features, pricing, and availability.
- Cleaned shelves, counters and tables to maintain organized store.
- Upsold additional items based on customer interests and needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Developed trusting relationships with customers by making personal connections.
- Handled returns and exchanges according to company policies.
- Placed special orders or called other stores to find desired items.
- Built and maintained relationships with peers and upper management to drive team success.
- Bagged or packaged purchases and wrapped gifts.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Provided accurate information about products, prices and services.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Prepared merchandise for purchase or rental.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Collected payments and provided accurate change.
- Used technology resources to assist customers in locating and selecting items.
- Answered incoming telephone calls to provide store, products and services information.
Sales Associate
Old Navy, Gap
Augusta, GA
10.2016 - 11.2020
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Tracked sales performance metrics to identify trends in market place.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Ticketed, arranged and displayed merchandise to promote sales.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed transactions using a point-of-sale system.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Placed special orders or called other stores to find desired items.
- Organized stockroom shelves according to size, color or style.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built and maintained relationships with peers and upper management to drive team success.
- Assessed customer needs to provide assistance and information on product features.
- Developed trusting relationships with customers by making personal connections.
- Handled customer complaints in a professional manner.
- Conducted inventories on a regular basis to track stock levels.
Skills
- Bill preparation
- Vehicle assessment
- Reporting and documentation
- Quality inspection
- Service recommendations
- Multitasking and organization
- Customer consulting
- Complaint resolution
- Listening skills
- Performance goals
- Repairs scheduling
- Warranty claims process management
- Team collaboration
- Customer relationship management
- Strong work ethic
- Attention to detail
- Documentation and reporting
- Price quoting
- Service estimates
- Service scheduling
Timeline
Service Advisor
Gerald Jones Ford
09.2024 - Current
Service Receptionist
Gerald Jones Ford
02.2023 - 09.2024
Sales Associate, Key Holder
Bath and Body Works, Limited Brands
10.2020 - 04.2024
Sales Associate
Old Navy, Gap
10.2016 - 11.2020