Adaptable and detail-oriented individual with a background in food service. Ability to manage multiple tasks effectively while maintaining high standards in customer service and operational efficiency.
Overview
3
3
years of professional experience
Work History
To-Go Specialist
Outback Steakhouse
Roanoke, VA
09.2023 - Current
Managed to-go order preparation, ensuring accuracy and timely service for customer satisfaction.
Collaborated with kitchen staff to streamline food packaging processes and enhance operational efficiency.
Trained new team members on to-go procedures, emphasizing quality standards and customer service excellence.
Maintained cleanliness and organization of the to-go area, contributing to a positive dining experience for guests.
Restaurant Hostess
Outback Steakhouse
Roanoke, VA
09.2023 - Current
Greeted and seated guests, ensuring optimal customer experience and satisfaction.
Managed waitlist efficiently, minimizing guest wait times and improving flow of service.
Coordinated with kitchen and server staff to communicate special requests and dietary restrictions.
Oversaw dining area cleanliness, maintaining a welcoming environment for patrons.
Server Assistant
Outback Steakhouse
Roanoke, VA
09.2023 - Current
Assisted servers in delivering exceptional dining experiences through prompt support and efficient service.
Maintained cleanliness and organization of dining area, contributing to overall guest satisfaction.
Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
Trained new employees on restaurant policies, procedures, and customer service standards for consistent performance.
Library Student Assistant
Ferrum College
Ferrum, VA
01.2026 - 04.2026
Assisted patrons with locating library resources and navigating systems.
Managed circulation desk, ensuring accurate checkouts and returns of materials.
Provided support in cataloging new acquisitions and maintaining inventory accuracy.
Conducted research assistance for students, enhancing their information literacy skills.
Education
No Degree - Criminal Justice
Ferrum College
Ferrum, VA
05-2029
High School Diploma -
William Fleming Highschool
Roanoke, VA
03-2023
Skills
Strong multitasking
Phone etiquette
Quick learner
Flexibility
Food handling
Money handling
Payment processing
Teamwork and collaboration
Problem-solving
Reliability
Book shelving procedures
Accomplishments
Employee of the month at Outback Steakhouse April 2023
Auditioned for and participated in multiple theater productions in High School.
Received recognition in high school for participating in volunteer opportunities.
Extracurricular activities
Theater
Dance
Assisted with Special Olympics
Gymnastics
Summer camp through Virginia Western Community College to design video games.