Savannah Crawford
Ocala
Summary
Dynamic Account Representative with a proven track record at Angie Lewis State Farm, excelling in relationship building and cross-selling. Recognized as a leading producer, consistently surpassing sales targets while delivering exceptional customer service. Adept at leveraging CRM software to enhance client interactions and drive agency success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Representative
Angie Lewis State Farm
09.2020 - Current
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Upsold additional products and services after identifying customer needs and requirements.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Leading producer in P&C, Health and Life
- 20-44, 4-40 and 2-15 Licensed
Member Service Representative
Florida Credit Union
09.2013 - 07.2020
- Submitted loan applications to underwriter for verification and recommendations.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Top sales production over entire company for five consecutive years
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Shift Manager
Mcdonalds
05.2012 - 09.2013
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
No Degree - Business
College Of Central Florida
Ocala, FL06-2026
High School Diploma -
North Marion High School
Sparr05-2013
Skills
- Goal oriented
- Relationship building
- High level producer
- Great time management skills
- Fast and adaptive learner
- Self sufficient
- Cross selling
- Financial advising
- CRM software expertise
Certification
4-40
20-44
2-15
Timeline
Account Representative
Angie Lewis State Farm
09.2020 - Current
Member Service Representative
Florida Credit Union
09.2013 - 07.2020
Shift Manager
Mcdonalds
05.2012 - 09.2013
No Degree - Business
College Of Central Florida
High School Diploma -
North Marion High School
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