Savannah Cruz
Greer,SC
Summary
Self-motivated to succeed, persuasive, proactive, and excellent with open public relationship, expert in customer service skills and multi-tasking abilities. I am sharp thinking, reliable, hardworking and very determined to succeed. I enjoy keeping myself busy and putting extra effort into my tasks. I have excellent communication skills and great rapport with coworkers, clients and contractors alike. I strive to always keep a positive attitude and have the ability to learn anything quickly. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Operations Contract Admin for Federal and USPS contracts
Gordian
02.2020 - Current
- These responsibilities include contract execution, reviewing and entering in Contract documents for new (and renewal) Federal and United States Postal Service contracts worldwide
- Ensuring proper data entry for contracts as well as post award activity
- Customer & Technical Support resolving issues
- Tier 1 & Tier 2 Support for e4clicks software
- Responsibilities include but are not limited to: Technical troubleshooting via calls, chat/messaging and ticket handling across multiple product platforms to aide contractors and account managers with report or technical issues
- Exceeded KPI’s quarterly
- Strong client relations with contractors and account managers, creative problem solving and escalating tickets to proper channels
- Ensuring first call resolution and customer satisfaction surveys to use for process improvement
Night Auditor
Hilton Hotels
09.2021 - 04.2024
- Night Auditor reconciling paperwork and accounts from the day
- Responsibilities include but are not limited to: Check in/ Check out guests as needed, preparing reports, posting charges, reservations, etc
Work From Home / Remote Work
Asurion
05.2019 - 02.2020
- Responsibilities include but are not limited to: Technical troubleshooting via chat/messaging, creative problem solving and ensuring first contact resolution
- Call center environment, outside of the box thinking to resolve conflicts with accounts and ensuring customer satisfaction with first call resolution
Education
Associates Degree - Criminal Justice
Greenville Technical College
Greenville, SC05.2012
Certificate - Law Enforcement Training
Greenville Technical College
Greenville, SC05.2010
Certificate - Forensics
Greenville Technical College
Greenville, SC05.2010
Skills
- Organizational abilities
- Client Communication
- Deadline Management
- Employee relations and conflict resolution
- Problem-Solving
- Customer Service
- Scheduling Coordination
- Operational Efficiency
- Organizational Management
- Goal Setting
- Client Relationships
- Schedule Management
Additional Information
Additional work relevance and professional references available upon request.
Timeline
Night Auditor
Hilton Hotels
09.2021 - 04.2024
Operations Contract Admin for Federal and USPS contracts
Gordian
02.2020 - Current
Work From Home / Remote Work
Asurion
05.2019 - 02.2020
Associates Degree - Criminal Justice
Greenville Technical College
Certificate - Law Enforcement Training
Greenville Technical College
Certificate - Forensics
Greenville Technical College