Savannah Cuellar
Qatra Specialty Coffee
San Antonio
4
years of professional experience
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferable skills can be effectively utilized.
Work History
Barista
10 Months- Crafted high-quality espresso beverages, ensuring consistency in taste and presentation.
- Enhanced customer experience through personalized service and product recommendations.
- Trained new baristas on coffee preparation techniques and customer service standards.
- Managed inventory levels to maintain stock availability and minimize waste.
- Developed seasonal beverage menus, incorporating customer feedback and market trends.
- Implemented best practices for cleanliness and organization in the workspace, promoting safety standards.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled the line and crowd with quick, efficient service.
Front of House Employee
1 Year 5 Months- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Assisted in managing reservations and seating arrangements to optimize flow during busy periods.
- Participated in training sessions to improve knowledge of menu items and service standards.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in training new cashiers on operational procedures and system usage.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Boba Barista
1 Year- Provided exceptional customer service by greeting and assisting guests promptly.
- Responded effectively to guest inquiries and concerns, fostering a welcoming environment.
- Collaborated with team members to ensure smooth operations during high-volume service times.
- Maintained cleanliness and organization of front of house areas to enhance guest experience.
- Handled cash transactions accurately, ensuring adherence to company policies and procedures.
- Managed inventory by restocking supplies throughout shifts.
- Prepared and served a variety of boba tea drinks following established recipes and quality standards.
- Maintained cleanliness and organization of workstations to ensure efficient service and compliance with health regulations.
- Assisted in training new baristas on beverage preparation techniques and customer service protocols.
Education
High School Diploma
Skills
Espresso machine operation
Welcoming demeanor
Espresso preparation
Beverage preparation
Food preparation
Safe food handling
Cash handling
Sanitation practices
Order taking
Menu innovation
Cleanliness
Attention to detail
Problem-solving
Food safety
Exceptional customer service
Friendly and outgoing
Opening and closing duties
Customer service
Espresso preparation
Customer service
Interests
I enjoy sketching and drawing
which helps improve my creativity and attention to detail.
Animal Welfare Advocacy
Fashion
Timeline
Barista
Qatra Specialty Coffee
2025.10 - CurrentRead More
Front of House Employee
Matcha Cafe Maiko
2024.03 - 2025.08Read More
Boba Barista
Artea LLC
2022.11 - 2023.11Read More
Henry Ford Academy
High School Diploma
Read More