Savannah Dunkin
Hamilton ,OH
Summary
Dynamic professional with a proven track record at Animal Friends Humane Society, excelling in guest relations and front desk management. Demonstrated strong leadership and problem-solving skills, enhancing guest satisfaction and loyalty through personalized service and efficient operations. Skilled in billing management and staff scheduling, committed to delivering exceptional hospitality experiences.
Overview
14
14
years of professional experience
Work History
Front Desk Lead
Animal Friends Humane Society
Hamilton, OH
12.2021 - Current
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation process or at check-in/check-out stages.
- Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
- Assisted management in implementing new front desk procedures to increase efficiency and improve guest experiences.
- Developed strong relationships with returning clientele by providing personalized service tailored to individual preferences or needs.
- Handled escalated customer concerns professionally, working towards satisfactory resolutions that maintained brand reputation.
Crew Lead
Reds Hamburger
Hamilton, OH
03.2017 - 12.2021
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Managed project timelines, ensuring milestones were met while maintaining high-quality standards.
Certified Nursing Assistant
Doverwood
Hamilton, OH
12.2016 - 03.2017
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Crew Lead
Mcdonalds
Oxford, OH
04.2011 - 03.2016
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Collaborated with other Crew Leads to share best practices, driving continuous improvement across teams.
Education
High School Diploma -
Talawanda High
Oxford, OH05-2013
Skills
- Exceptional communication
- Guest relations
- Initiative-taking
- Billing management
- Staff scheduling
- Scheduling expertise
- Strong leadership
- Customer service
- Problem-solving skills
- Time management
- Credit and cash payments
- Hospitality services
- Cash handling
- Guest services
- Training and mentoring
- Microsoft office
- Administrative skills
- Team building
- Front desk management
- Office management
- Guest accommodations
- Documentation
- Conflict management
Timeline
Front Desk Lead
Animal Friends Humane Society
12.2021 - Current
Crew Lead
Reds Hamburger
03.2017 - 12.2021
Certified Nursing Assistant
Doverwood
12.2016 - 03.2017
Crew Lead
Mcdonalds
04.2011 - 03.2016
High School Diploma -
Talawanda High