Savannah El-achkar
Grosse Pointe Woods,MI
Summary
Dynamic and results-oriented professional with a proven track record at Priority Waste, adept in reception management and customer service management. Excelled in multitasking and organization, handling over 300 calls daily, and significantly enhancing office efficiency. Skilled in Microsoft Office and known for exceptional phone and email etiquette, I consistently boost customer satisfaction and workplace productivity.
Overview
8
8
years of professional experience
Work History
Receptionist Administrator
Priority Waste
Clinton Township, MI
07.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered an average 300-500 calls a day.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, City officials, etc.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Utilized Microsoft/outlook/teams to retrieve and deliver messages throughout office in timely manner.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Trained team members on promptly accessing the customers situation and directing them to the proper team member.
- Scanning and mailing (certified, first class, fedex, ups) legal documents on behave of the company attorney.
- Accepting checks and money orders.
- Inventory of office supplies.
- Manage the company “info/support” email and forward them to the respectable department. (50-200 emails a day)
Server WCT
Buffalo Wild Wings
Clinton Township, MI
12.2018 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Trained incoming management
- Full front of the house trained (bartender, host,server)
Nursing Assistant
Carriage Court of Grove City
Grove City, OH
05.2018 - 10.2018
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Trained in the dementia unit.
Server Trainer
Bds Mongolian Grill
Columbus, OH
01.2017 - 05.2018
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Education
Diploma -
Grosse Pointe North High School
Grosse Pointe Woods, MI06.2015
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Payment Collection
- Mail handling
- Document scanning and digitization
- Supply Management
- Mail Routing
- Document retrieval
- Customer Service
- Phone and Email Etiquette
- Microsoft Office
- Multitasking and Organization
- Administration and Operations
- Customer Service Management
- Administrative Management
Timeline
Receptionist Administrator
Priority Waste
07.2023 - Current
Server WCT
Buffalo Wild Wings
12.2018 - 07.2023
Nursing Assistant
Carriage Court of Grove City
05.2018 - 10.2018
Server Trainer
Bds Mongolian Grill
01.2017 - 05.2018
Diploma -
Grosse Pointe North High School