A versatile professional with a strong aptitude for customer service, demonstrating a strong dedication to teamwork, reliability, and superior time management.
Overview
4
4
years of professional experience
Work History
Customer Returns Lead
Amazon
05.2023 - 12.2023
Managed a team of Customer Return Associates, ensuring accurate and timely completion of tasks.
Coordinated with warehouse staff to ensure proper handling and storage of returned items.
Evaluated potential software solutions for managing the returns process, ultimately selecting one that increased efficiency by automating key tasks.
Implemented new procedures to reduce product return rates and improve overall customer experience.
Childcare Worker
Garden Friends Childcare
02.2022 - 03.2023
Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
Maintained a safe and clean environment for the children by adhering to health and safety protocols.
Promoted language development by incorporating storytelling, music, and conversation into daily activities.
Fostered creativity in children through engaging art projects, imaginative playtime, and other stimulating activities.
Corporal, Combat Engineer
Army National Guard
04.2020 - 11.2021
Contributed to overall mission effectiveness through seamless collaboration with other military units and supporting elements.
Ensured optimal performance of communication systems during operations, enabling effective command and control processes.
Drawing on military experience, exceling in teamwork, seamlessly integrating with diverse individuals to achieve common objectives through clear communication and collective effort.
Exceptional time management skills, honed through military experience.