Savannah Frawley
Saint Augustine,FL
Summary
Motivated Medical Assistant experienced in patient-focused care and clinical documentation. Enhanced patient experiences through effective communication while ensuring HIPAA compliance. Demonstrated ability to multitask and prioritize workloads effectively in deadline-driven environments.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Medical Assistant
Modern Medical
Saint Augustine, FL
02.2024 - Current
- Assisted in administering vaccinations and performing routine laboratory tests.
- Educated patients on treatment plans, medications, and preventive care strategies.
- Maintained accurate medical records using electronic health record (EHR) systems.
- Managed patient intake and appointment scheduling to optimize clinic workflow.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before they were depleted.
- Coordinated patient referrals between healthcare providers to streamline access to specialized care.
- Managed scheduling and follow-up for patient appointments, ensuring timely communication with patients and providers.
- Developed and maintained referral tracking systems to enhance operational efficiency and accuracy of data management.
- Analyzed referral patterns and outcomes, identifying opportunities for process improvements and enhanced service delivery.
Certified Nursing Assistant
Moultrie Creek Nursing And Rehab Center
Saint Augustine, FL
12.2022 - 07.2023
- Assisted nursing staff with patient assessments and vital sign monitoring, enhancing overall patient care quality.
- Provided compassionate care to residents, ensuring comfort and safety throughout daily activities.
- Implemented infection control protocols, supporting a safe and hygienic environment for residents and staff.
- Maintained accurate patient records, contributing to effective communication among healthcare team members.
- Monitored residents' conditions and reported changes promptly, facilitating timely interventions by nursing staff.
- Engaged residents in therapeutic activities, improving their emotional well-being and social interaction opportunities.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Home Health Aide
Home Instead
Saint Augustine, FL
08.2022 - 12.2022
Customer Service Representative
Lowes Home Improvment
Saint Augustine, FL
02.2020 - 05.2021
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction and loyalty.
- Assisted customers in product selection, providing expert advice on home improvement solutions.
- Collaborated with team members to maintain organized product displays and ensure inventory accuracy.
- Managed cash register operations, ensuring accurate transactions and adherence to financial protocols.
- Met customer call guidelines for service levels, handling time and productivity.
Server
Sonnys Real Pit BBQ
Saint Augustine, FL
05.2019 - 02.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in menu item recommendations, enhancing guest experience and satisfaction.
- Managed food and beverage orders using point-of-sale system efficiently.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Cashier
Hobby Lobby
Saint Augustine, FL
11.2018 - 05.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash management, including balancing registers at shift end.
- Assisted customers with product inquiries and store navigation.
- Maintained clean and organized checkout areas to enhance customer experience.
- Supported inventory management by restocking merchandise on sales floor.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
MIDDLEBURG HIGH SCHOOL
Middleburg, FL06.2018
Skills
- HIPAA standards
- Data entry
- Customer support
- Patient care coordination
- Medical vocabulary
- Clinical documentation
- EMR / EHR
- Team collaboration
- Medical procedures
- HIPAA compliance
- Insurance verification
- Preauthorization's
- Procedure assistance
- Immunization administration
- Vital signs monitoring
- Empathetic care caregiver
- Compassionate
- Patient advocacy
- Dressing assistance
- First aid
- Inventory management
- Basic life support
- Reliable team player
- Patient communication
- Multi-line phone operation
- Data entry
- Documentation skills
- Electronic charting
- Documentation management
- Appointment setting
- OB/GYN procedures
- Alzheimer's and dementia care
- Empathy in care
- Alzheimer's and dementia care
- Bedside manner
- Dressing assistance
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Timeline
Medical Assistant
Modern Medical
02.2024 - Current
Certified Nursing Assistant
Moultrie Creek Nursing And Rehab Center
12.2022 - 07.2023
Home Health Aide
Home Instead
08.2022 - 12.2022
Customer Service Representative
Lowes Home Improvment
02.2020 - 05.2021
Server
Sonnys Real Pit BBQ
05.2019 - 02.2020
Cashier
Hobby Lobby
11.2018 - 05.2019
High School Diploma -
MIDDLEBURG HIGH SCHOOL