Savannah George
Walt Disney World Resort
The Villages
2
Languages
9
years of professional experience
Professional with background in guest services, skilled in delivering engaging and memorable experiences. Strong focus on collaboration and achieving results, adaptable to changing needs. Expertise in crowd management, safety protocols, and guest satisfaction, with friendly and approachable demeanor. Known for reliability, teamwork, and consistently exceeding expectations. Reliable Walt Disney World Cast Member with 4 years of experience and outstanding multitasking abilities. Offering solid technical, interpersonal and communication skills. Punctual and focused employee.
Work History
Attractions Cast Member
4 Years 1 Month- Delivered exceptional guest service by engaging with visitors and addressing inquiries efficiently.
- Collaborated with team members to maintain cleanliness and organization of attraction areas, enhancing guest experience.
- Trained new cast members on operational procedures and customer engagement techniques to ensure consistency in service delivery.
- Managed queue flow effectively, optimizing wait times and enhancing overall visitor enjoyment during peak periods.
- Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
- Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
- Assisted in improving attraction operations through participation in team meetings sharing feedback based on observations or guest interactions.
- Supported special events by assisting with set-up, execution, and breakdown as needed.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Assisted in the smooth operation of attractions by efficiently managing wait times and crowd control.
- Trained new cast members on company policies, procedures, and customer interaction techniques.
- Supported team members during peak times by taking on additional roles when needed, fostering a cooperative work environment.
Server
11 Months- Delivered exceptional customer service while managing multiple tables in fast-paced environment.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Processed payments efficiently, ensuring accuracy in transactions and end-of-shift reconciliation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Increased sales significantly by upselling higher-end products to customers.
Park Greeter
3 Years- Welcomed guests, providing exceptional customer service and enhancing visitor experiences.
- Assisted in crowd management, ensuring smooth flow during peak times and events.
- Collaborated with team members to address guest concerns, providing timely resolutions and excellent customer service.
- Monitored weather conditions and provided guests with updates or guidance, ensuring their safety and comfort during their visit.
- Increased park safety by promptly reporting any observed hazards or maintenance issues.
- Educated visitors on park rules and regulations, fostering a respectful atmosphere among guests.
- Maximized visitor satisfaction with engaging conversations about attractions, amenities, and events within the park.
- Tested attractions before opening park to guests to optimize safety.
- Remained alert and aware of safety regulations while operating rides.
- Delivered information and details of interest about facility to visitors.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
Education
High School Diploma
Skills
Foreign language fluency
Exceptional communication
Safety awareness
Strong problem solving
Guest relations expertise
Strong work ethic
Flexible schedule
Positive attitude
Performance under pressure
Teamwork
Time management
Reliability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Attractions Cast Member
Walt Disney World Resort
07.2022 - CurrentRead More
Server
Cody's Original Roadhouse
05.2021 - 04.2022Read More
Park Greeter
Universal Studios
03.2017 - 03.2020Read More
West Broward High School
High School Diploma
Read More