Savannah Glenn
Saint Augustine,FL
Summary
Dedicated Barista skilled in mastering new concepts and enhancing customer satisfaction. Delivered exceptional service while fostering strong client relationships through effective communication and engagement. Committed to continuous improvement and eager to contribute to organizational growth.
Overview
3
3
years of post-secondary education
9
9
years of professional experience
Work History
Barista
Starbucks
05.2025 - 06.2026
- Brewed and served coffee beverages in a busy café environment.
- I make espresso drinks, drip coffees as well as mix cold bar drinks.
- Adapted to a fast-paced environment and efficiently memorized recipes and orders to ensure timely service.
Team Lead
American Eagle/Aeri/offline
10.2020 - 01.2026
- Led sales floor operations as sole team lead, coordinated shipment, ensured timely product placement, managed floor sets, opened and closed registers, and handled deposits.
- Led a team to ensure consistent brand presentation and customer service.
- Trained new employees on operational procedures and company standards.
- Coordinated inventory management to maintain optimal stock levels.
- Handled multiple responsibilities including cashiering, guest services, inventory recovery, and organizing floor sets to enhance store operations.
Service Advocate
Target
04.2023 - 01.2025
- Advocated for guests by addressing their needs and enhancing service quality.
- Processed transactions efficiently in guest services, drive-up, and self-checkout areas to ensure smooth customer experiences.
- Resolved customer complaints effectively and efficiently.
- Assisted guests with product inquiries and provided store locations.
- Facilitated customer purchases by efficiently managing cash register operations in guest services, drive-up, and self-checkout areas.
Team Lead
GameStop
03.2019 - 01.2021
- Operated cash register efficiently while providing guest services and managing inventory.
- Led team to ensure high standards of customer service and store presentation.
- Coordinated daily operations and maintained efficient workflow across departments.
- Trained new employees on company policies and operational procedures.
- Started as a cashier, guest services, recovery, inventory.
Team Lead
Earthbound Trading Co
06.2017 - 11.2018
- Led sales floor operations as sole team lead, responsible for opening and closing registers and managing deposits.
- Led team operations to ensure high-quality customer service and satisfaction.
- Coordinated training sessions for new staff to enhance team performance.
- Managed daily inventory checks to maintain stock levels and product availability.
- Provided customer service as a cashier, assisting guests with inquiries and transactions.
Education
Associate of Arts - Conservation Biology
St. Johns River
St. Augustine, FL 08.2023 - 09.2026
Skills
- Customer service
- Customer engagement
- Team leadership
- Team Coordination
- Inventory management
- Quick Adaptability
- Organization
- Training and development
- Opening and closing duties
- Coffee expertise
- New hire training
- Multitasking and organization
- Cash handling
- Attention to detail
- Order taking
- Coffee brewing
- Product displays
- Display case merchandising
- Menu memorization
- Ordering procedures
- Retail management
- Food preparation
Timeline
Barista
Starbucks
05.2025 - 06.2026
Associate of Arts - Conservation Biology
St. Johns River
08.2023 - 09.2026
Service Advocate
Target
04.2023 - 01.2025
Team Lead
American Eagle/Aeri/offline
10.2020 - 01.2026
Team Lead
GameStop
03.2019 - 01.2021
Team Lead
Earthbound Trading Co
06.2017 - 11.2018