Savannah Hardegree
Winder,GA
Summary
High energy and driven ophthalmic technician with experience as a dispensing optician who specialized in sells. I’ve had first hand experience dealing with sells, customer service, interpersonal skills, team building, and working with Microsoft office. I have adequate skills in administrative duties such as scheduling appointments, and record keeping in compliance with HIPPA. Within my first year in optical sales, I was trained as a front desk associate, a dispending optician, and a technician. Through team work, our store was number one out of 15 in the state for sales and OPTOS. Working with a high patient volume at about 20 per day, and constantly meeting our monthly sells and profit goals while providing the best care possible has shaped my work ethic into a strong performance of professionalism, adaptability, and problem solving. I'm looking forward to advancing my knowledge, and immersing myself deeper into sells and customer service.
Overview
6
6
years of professional experience
Work History
Optical Technician
Georgia Eye Clinic
Athens, GA
11.2023 - Current
- Monitored patient progress during follow-up visits and reported any changes to the physician immediately.
- Conducted physical examinations on patients to determine their vision needs.
- Assisted ophthalmologists in performing advanced diagnostic procedures such as slit lamp examinations, fundus photography, fluorescein angiography, and laser treatments.
- Maintained inventory of all medical supplies in the clinic.
- Performed patient screenings, including visual acuity tests and intraocular pressure measurements.
- Communicated effectively with other healthcare professionals regarding patient care needs.
- Answered phones calls promptly and responded appropriately to inquiries from patients or staff members.
- Utilized specialized computer software programs for recording data entry into the Electronic Health Records system accurately.
Ophthalmic Technician
Clarkson Eyecare
Braselton, GA
11.2022 - 11.2023
- Maintained records related to sales for store management.
- Wrote, edited and filed patient medical records, maintaining confidentiality.
- Managed customer inquiries over the phone and via email in a timely manner.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Upsold add-on services such as eye exams or contact lens fittings.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Developed relationships with customers by providing excellent customer service.
- Tracked daily sales figures and generated reports for management review.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Greeted customers and provided product information.
- Recommended merchandise to customers based on needs and preferences.
Substitute Teacher, K-12
ESS Barrow County
Winder, GA
08.2022 - 10.2023
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Provided notes and reports on school day activities to primary teacher.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
- Used diverse technologies to help students grasp materials and enhance overall education.
- Maintained strong knowledge of course requirements and school policies.
Dental Assistant
Gravel Springs Dental
Buford , GA
03.2022 - 08.2022
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated. Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Educated patients on treatment procedures and post-procedure home care by typing up and printing treatment plans and prescriptions given by the Dentist.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients. (Ultrasonic and autoclave)
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Checked with participants throughout procedures to help alleviate anxiety.
- Explained dental services and payment plans to help patients make informed decisions.
- Handled claims from insurance, navigated accepted insurance's websites' to verify benefits, and handled front desk duties such as answering the phone for insurance and pt purposes. Faxed, filed, scanned and copied pt's documents' in a professional and confidential manner.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
Server-
Top Dawg Tavern, Applebees, Friends
Winder, GA
01.2018 - 12.2021
- Maintained an 8-table section with a 50-guest capacity, turning over about every 1.5 hours and serving 60+ guests during busy shifts.
- Worked the busy Friday night, Saturday night, and Sunday morning brunch shifts.
- Memorized standard menu along with 15+ specials per week, including entrées, desserts, and specialty drinks, and apps.
- Listened to guest’s needs carefully, noting and relaying to the kitchen staff any concerns or allergies in a professional and friendly manner
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Stocked server areas with supplies before, during and after shifts.
Education
Certificate - Dental Assisting/X ray
Winder ATS
Winder11.2021
High School Diploma -
Winder-Barrow High School
Winder, GA01.2017
Skills
- Sales Presentations
- Team player
- Customer service
- Detail Oriented
- Problem Resolution
- Interpersonal Skills
- Record Keeping
- Email and Phone Etiquette
- Upselling and Cross Selling
- Office Management
- Active Listening
- First Aid/CPR
- Microsoft Office
- Google Drive
- Customer Relationship Building
Hobbies
- Theatre - Participates with local community theatres to hone my empathy, verbal and non-verbal communication
- Working out - keeping the body healthy is a top priority and first step in keeping my mind sharp and adaptable
- Reading
- Make-up
Timeline
Optical Technician
Georgia Eye Clinic
11.2023 - Current
Ophthalmic Technician
Clarkson Eyecare
11.2022 - 11.2023
Substitute Teacher, K-12
ESS Barrow County
08.2022 - 10.2023
Dental Assistant
Gravel Springs Dental
03.2022 - 08.2022
Server-
Top Dawg Tavern, Applebees, Friends
01.2018 - 12.2021
Certificate - Dental Assisting/X ray
Winder ATS
High School Diploma -
Winder-Barrow High School
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