Savannah Jenkins
Tyler
Summary
Dynamic Area Supervisor with a proven track record at Ross, excelling in team management and employee training. Enhanced customer loyalty through exceptional service and conflict resolution, significantly reducing turnover. Skilled in cash handling and reconciliation, I foster a collaborative environment that drives performance and promotes professional growth.
Overview
2
2
years of professional experience
Work History
Area Supervisor
Ross
02.2023 - 08.2023
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Built lasting relationships with clients through outstanding customer service interactions.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assistant Manager
Family Dollar
08.2022 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Lead Key Holder
Dollar General
01.2022 - 06.2022
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Collaborated with management to develop promotional strategies that increased store traffic and sales revenue.
- Contributed to team-building efforts by fostering positive relationships with coworkers and promoting a collaborative work environment.
- Assisted in training new key holders, ensuring they were well-versed in company policies and procedures.
- Increased employee retention through ongoing coaching, feedback, and recognition of individual achievements.
- Developed strong rapport with vendors, negotiating favorable terms for product delivery and pricing adjustments when necessary.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
Hooksett, NH06-2026
Associate of Applied Science - Occupational Studies
Independence University
Salt Lake City, UT05-2021
Skills
- Team management
- Task delegation
- Safety management
- Brand awareness
- Critical thinking
- Multitasking and prioritizing
- Team building and motivation
- Staff coaching and training
- Employee training
- Cash handling and reconciliation
Timeline
Area Supervisor
Ross
02.2023 - 08.2023
Assistant Manager
Family Dollar
08.2022 - 12.2022
Lead Key Holder
Dollar General
01.2022 - 06.2022
Bachelor of Arts - Human Services
Southern New Hampshire University
Associate of Applied Science - Occupational Studies
Independence University
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