Savannah Jentsch
San Antonio,TX
Summary
Dynamic Assistant Manager with proven expertise at Pacific Sunwear in team leadership and problem-solving. Successfully mentored staff, enhancing performance and fostering a culture of personal growth. Demonstrated strong decision-making skills while managing operations, resulting in improved customer satisfaction and efficient staffing solutions. Committed to achieving goals through effective workload management.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Pacific Sunwear
San Antonio, TX
08.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Key Holder
Cotton On Kids
San Antonio, TX
04.2019 - 08.2021
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Education
Masters - Microbiology And Immunology
The University of Texas At San Antonio
San Antonio, TXBachelors - Microbiology And Immunology
The University of Texas At San Antonio
San Antonio, TX05.2023
Skills
- Team leadership
- Problem-solving
- Decision-making
- Time management
- Staff training and development
- Task delegation
- Goal setting
- Workload management
Timeline
Assistant Manager
Pacific Sunwear
08.2021 - Current
Key Holder
Cotton On Kids
04.2019 - 08.2021
Masters - Microbiology And Immunology
The University of Texas At San Antonio
Bachelors - Microbiology And Immunology
The University of Texas At San Antonio