Savannah Jordan
Englewood
Summary
- Fast learner
- Hard worker
- Determined
- Organized
- Clean
- Looking for hours!
- Willing to learn
- Detail oriented
Customer service savvy with background as Customer Service Representative Assistant. Track record includes resolving customer inquiries, maintaining customer satisfaction, and improving call center functionality. Strengths include effective communication, problem-solving skills, and ability to handle high-pressure situations. Previous roles have seen significant improvements in customer satisfaction and operational efficiency due to proactive involvement in process enhancements.
Exemplary Crew Member offers dynamic client engagement, food safety and inventory restocking. Can-do attitude toward completing tasks, exceeding expectations and maintaining satisfaction.
Attentive individual offering many years of experience in counter work. Committed to delivering great service and highly efficient in processing cash and credit card payments.
Overview
3
3
years of professional experience
Work History
Barista
Dunkin' Donuts
Dayton
09.2025 - Current
- Prepared and served a variety of coffee and beverage options.
- Maintained cleanliness and organization of the coffee station and dining area.
- Assisted customers with menu selections and provided product recommendations.
- Open store and make sure everything is fresh and ready when costumers come to order!
- Collaborated with team members to ensure timely service during peak hours.
- Stocked inventory supplies and managed product displays for optimal accessibility.
- Operated cash register and processed customer transactions efficiently.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Maintained calm demeanor during high-volume periods and special events.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Described menu items to customers and suggested products based on stated preferences.
Crew Member
Chipotle
Florence
01.2025 - 04.2025
- Prepared food items efficiently following company standards and recipes.
- Maintained cleanliness of work area and dining spaces throughout shifts.
- Assisted customers with menu selections and provided exceptional service.
- Handled cash transactions accurately at the point of sale system.
- Followed health and safety guidelines to uphold food quality standards.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Educated customers on menu items, product ingredients and nutritional values.
Line Cook/Dishwasher
HMSHost
Dayton
11.2024 - 01.2025
- Maintained a clean and organized work station, following sanitation guidelines at all times
- Operated various kitchen equipment such as grills, fryers, ovens, etc., ensuring their proper functioning
- Adhered to portion control guidelines while plating dishes for consistent portion sizes
- Followed all food safety regulations including temperature monitoring and labeling of prepared foods
- Communicated effectively with servers regarding special requests or modifications from customers
- Worked efficiently under pressure during busy service periods to meet customer demands without compromising quality
- Ensured that all dishes leaving the kitchen were visually appealing by garnishing plates appropriately
- Maintained knowledge of current menu items, ingredients used, allergens present, and any dietary restrictions or preferences upon request from customers
Assistant Manager
United Dairy Farmers
Clayton
01.2023 - 02.2024
- I quickly moved up to assistant manager not longer after starting at Udf.
- I worked at a Udf when I was in high school so I knew the basics of what to do and was easily trained for manager position.
- I basically had to do all the duties of everyone else as well as make sure everything ran smoothly as well as making sure everyone did their jobs and did them correctly.
- This position taught me how to talk to people better helped me learn patience with people.
- It also taught me how to better resolve conflicts with customers when they have a problem with service, a store item, price, or any other problem they might have.
- Since we served ice cream and some hot foods here we had to make sure to stay clean as well as our eating area and storage coolers.
- It was my job to make sure those stayed organized and tidy.
Education
High school diploma or GED -
Princeton High School
Skills
- Cash handling
- Inventory management
- Food safety compliance
- Customer service
- Conflict resolution
- Time management
- Staff training
- Attention to detail
- Adaptability
- Problem-solving
- Active listener
- Performance improvement
- Team player
- Excellent memory
- Friendly and outgoing
- Cleanliness
- POS systems
- Solid problem solver
- Speedy and efficient
- Point of sale operation
- Opening and closing duties
- Front counter maintenance
- Decision-making
- Exceptional customer service
- Clear communication
- Team leadership
- Calm demeanor
- Professional demeanor
- Team collaboration
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Barista
Dunkin' Donuts
09.2025 - Current
Crew Member
Chipotle
01.2025 - 04.2025
Line Cook/Dishwasher
HMSHost
11.2024 - 01.2025
Assistant Manager
United Dairy Farmers
01.2023 - 02.2024
High school diploma or GED -
Princeton High School