Savannah Lamb
Middlesboro,KY
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Sagility Health
11.2021 - 12.2023
- Provided exceptional customer service and support to customers.
- Assisted with troubleshooting and resolving customer issues.
- Utilized computer skills and knowledge to effectively communicate with customers and provide solutions to their problems.
- Worked as part of a team to ensure customer satisfaction
- Demonstrated strong multitasking skills and the ability to work in a fast-paced environment.
- Assisted customers with benefit information and enrollments.
Salesperson
Allstate Insurance
08.2019 - 10.2021
- Assisted customers with insurance inquiries and provided information about available insurance options.
- Developed strong relationships with customers to ensure customer satisfaction and retention.
- Utilized excellent communication skills to effectively communicate insurance policies and coverage details.
- Demonstrated strong knowledge of insurance products and services.
- Worked independently to meet sales targets and achieve business goals.
Customer Service Representative
CareCentrix
03.2016 - 08.2019
- Provided excellent customer service and support to customers
- Assisted with troubleshooting and resolving customer issues.
- Utilized computer skills and knowledge of Microsoft Office to effectively communicate with customers and provide solutions to their problems.
- Worked as part of a team to ensure customer satisfaction.
- Demonstrated strong multitasking skills and the ability to work in a fast-paced environment.
Education
High School Diploma -
Bell County High School
Pineville, KY05-2013
Skills
- Customer Service
- Strong Communication
- Problem-Solving Abilities
- Computer Systems
- Inbound and Outbound Calling
- Scheduling
- Order Processing
- High-Energy Attitude
- Product Sales
- Call Center Operations
- Active Listening
- Coordination
- Microsoft Outlook
- Account Management
- Grammar
- CRM Software
- Sales Closing
Timeline
Customer Service Representative
Sagility Health
11.2021 - 12.2023
Salesperson
Allstate Insurance
08.2019 - 10.2021
Customer Service Representative
CareCentrix
03.2016 - 08.2019
High School Diploma -
Bell County High School
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