Savannah Lanza
Huntsville,AL
Summary
Detail-oriented professional with extensive experience in hospitality. Known for strong multitasking abilities and a service-oriented mindset, consistently enhancing guest experiences while maintaining high operational standards.
Overview
16
16
years of professional experience
Work History
Bartender
Grimaldi's Pizzeria
Huntsville, AL
10.2024 - Current
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Processed payments accurately using point-of-sale systems, ensuring smooth transactions.
- Crafted and served a diverse range of cocktails and beverages per customer preferences.
Server
J. Alexander's Restaurant
Madison, AL
02.2021 - 08.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Accurately processed orders and managed transactions using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new servers on menu knowledge and service protocols.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Improved dining experience by providing prompt, attentive service to guests.
Key Holder Supervisor
Lyn's Gracious Goodness
Huntsville, AL
05.2012 - 07.2020
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff on customer service excellence and product knowledge.
- Managed cash handling processes, maintaining accuracy in transactions and deposits.
- Implemented inventory control measures to optimize stock levels and reduce discrepancies.
Server Assistant Manager
Mezza Luna
Huntsville, AL
01.2010 - 07.2019
- Supervised daily operations to ensure optimal service quality and customer satisfaction.
- Trained and mentored staff on best practices, enhancing team performance and efficiency.
- Implemented inventory management strategies, reducing waste and optimizing supply costs.
- Monitored guest satisfaction, addressing concerns promptly to enhance dining experience.
- Upsold menu items effectively, contributing to increased restaurant revenue.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Education
Calhoun Community College
Tanner, ALHigh School Diploma -
Huntsville High School
Huntsville, AL05-2004
Skills
- Strong multitasking
- Outstanding customer service and hospitality
- Honest and dependable
- Highly reliable
- Team player attitude
- Outgoing personality
- Clear and effective communication
- Responsible alcohol service ( ABC standards)
- Service-oriented mindset
- Issue resolution
- Professional service standards
Timeline
Bartender
Grimaldi's Pizzeria
10.2024 - Current
Server
J. Alexander's Restaurant
02.2021 - 08.2023
Key Holder Supervisor
Lyn's Gracious Goodness
05.2012 - 07.2020
Server Assistant Manager
Mezza Luna
01.2010 - 07.2019
Calhoun Community College
High School Diploma -
Huntsville High School