Savannah Leslie
Biloxi,MS
Summary
Dynamic customer service professional with a proven track record at Mandal Buick GMC, excelling in fast-paced environments. Skilled in problem-solving and multitasking, I consistently enhance customer satisfaction and loyalty. Recognized for effective teamwork and communication, I thrive in high-pressure situations, ensuring seamless service delivery and operational efficiency.
Overview
3
3
years of professional experience
Work History
Cashier
Mandal Buick GMC
D'Iberville, MS
01.2025 - 06.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with product inquiries and service recommendations.
- Handled returns and exchanges following company policies.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Delivered exceptional customer service, enhancing overall shopping experience.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
BDC Service Representative
Mandal Buick GMC
D'Iberville, MS
06.2026 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Assisted in food preparation and cooking processes, maintaining quality standards and safety protocols.
- Operated kitchen equipment efficiently, adhering to operational guidelines for safety and sanitation.
- Collaborated with team members to streamline workflow during peak hours, enhancing overall productivity.
Crew Member
Raising Cane's
Biloxi, MS
04.2023 - 06.2025
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Assisted in food preparation and cooking processes, maintaining quality standards and safety protocols.
- Operated kitchen equipment efficiently, adhering to operational guidelines for safety and sanitation.
- Collaborated with team members to streamline workflow during peak hours, enhancing overall productivity.
Customer Service Representative
Big Play Entertainment
Biloxi, MS
09.2023 - 01.2025
- Assisted customers with inquiries, providing timely and accurate information on services and offerings.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Maintained detailed records of customer interactions using CRM software for future reference.
- Collaborated with team members to streamline processes and improve service delivery standards.
- Adapted quickly to new systems and procedures, ensuring seamless transitions during updates.
- Trained new staff on best practices in customer engagement and support protocols.
- Developed strong rapport with clients, fostering long-term relationships through excellent service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Biloxi High School
Biloxi, MS05.2024
Skills
- Strong multitasking
- Goal-oriented mindset
- Call center experience
- Appointment scheduling
- Follow-up procedures
- Performance tracking
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Team collaboration
- Quick thinking
- Multitasking
- Problem-solving abilities
Timeline
BDC Service Representative
Mandal Buick GMC
06.2026 - Current
Cashier
Mandal Buick GMC
01.2025 - 06.2026
Customer Service Representative
Big Play Entertainment
09.2023 - 01.2025
Crew Member
Raising Cane's
04.2023 - 06.2025
High School Diploma -
Biloxi High School