Summary
Overview
Work History
Education
Skills
Timeline
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Savannah Ley

Grand Rapids,MI

Summary

Dedicated and detail-oriented healthcare administrative professional with a proven track record of effectively managing medical office operations, optimizing patient care experiences, and providing exceptional administrative support. Seeking a role as a Healthcare Administrative Assistant where I can leverage my expertise to contribute to the success of a dynamic healthcare team.

Overview

9
9
years of professional experience

Work History

Care Team Coordinator

Tandem365
Grand Rapids, MI
11.2022 - Current
  • Facilitate seamless communications between patients and healthcare providers , addressing inquiries and concerns with professionalism and empathy
  • Provided timely and accurate medical triage services, offering tailored advice and guidance.
  • Coordinate Teams meetings, ensuring ongoing professional development and team cohesion.
  • Collaborate with interdisciplinary teams to optimize patient care coordination and streamline administrative workflows

Clinical Coordinator

University of Michigan Health West
Wyoming, MI
01.2021 - 11.2023
  • Administered medications and various vaccines and performed in-office labs and tests.
  • Supported healthcare providers in delivering high-quality patient care by assisting with examinations, procedures, and treatments
  • Managed appointment scheduling, referrals, and patient inquiries, demonstrating exceptional customer service and professionalism
  • Effectively managed high call volumes and performed triage for medical inquiries.
  • Efficiently processed prior authorizations promptly to secure timely approval for medication request.

COVID-19 Vaccinator

Metro hospital and various locations
Grand Rapids, MI
10.2020 - 05.2021
  • Safely evaluated and administered various COVID-19 vaccine formulations, including those developed by Moderna, Pfizer, and Johnson & Johnson
  • Instructed patients on vaccine administration, side effects, and post-vaccination care.
  • Ensured proper disposal of used needles, syringes, and other medical waste materials related to vaccination services.
  • Monitored patients for adverse reactions following vaccinations.

Lead Patient Care Coordinator

Spectrum Health pediatrics
Grand Rapids, MI
11.2017 - 01.2020
  • Effectively responded to and triaged incoming MyChart messages, diligently managing their disposition.
  • Facilitated the processing of orders, ensuring they were appropriately pended for physician signature
  • Ordered Medicaid and privately funded vaccines, while maintaining precise inventory management to ensure balanced stock levels.

Certified Nursing Assistant

Woodbury Wellness Center
Jacksonville, NC
02.2015 - 02.2017
  • Assisted patients with activities of daily living, including bathing, dressing, toileting, and ambulation, preserving their dignity and autonomy.
  • Facilitated safe patient transfers and positioning maneuvers, employing proper lifting techniques and assistive devices
  • Answered call lights promptly and responded to patient needs accordingly.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.

Education

CNA 2 Cert -

Jacksonville Community College
Jacksonville, NC
06-2016

Medical Assistant -

Ross Medical Education Center
Lansing, MI
02-2014

Some College (No Degree) - General Studies

Lansing Community College
Lansing, MI

Skills

  • Staff Training and Development
  • Medical Terminology Knowledge
  • Caring and Empathetic
  • Administrative and Office Support
  • Data entry
  • Excellent telephones skills
  • Problem solving, and critical thinking skills
  • Outstanding organizational skills
  • Promote positive teamwork
  • Safely administer vaccines
  • Experience working with electronic medical record (EMR) systems - EPIC, and Myunity
  • Accurately obtain Vitals
  • Proficient in clinical assessment and triage protocols
  • Experienced in Microsoft office programs

Timeline

Care Team Coordinator

Tandem365
11.2022 - Current

Clinical Coordinator

University of Michigan Health West
01.2021 - 11.2023

COVID-19 Vaccinator

Metro hospital and various locations
10.2020 - 05.2021

Lead Patient Care Coordinator

Spectrum Health pediatrics
11.2017 - 01.2020

Certified Nursing Assistant

Woodbury Wellness Center
02.2015 - 02.2017

CNA 2 Cert -

Jacksonville Community College

Medical Assistant -

Ross Medical Education Center

Some College (No Degree) - General Studies

Lansing Community College

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Savannah Ley