Shannon Demmitt
Fairborn
Summary
Experienced with coordinating care teams to optimize patient outcomes and streamline workflows. Utilizes strong organizational skills to manage schedules and ensure effective communication. Track record of enhancing team collaboration and supporting healthcare staff for improved patient care.
Overview
11
11
years of professional experience
Work History
Care Team Coordinator
CommonSpirit Health at Home
09.2023 - 09.2025
- Coordinated patient care plans to enhance service delivery and patient satisfaction.
- Led interdisciplinary team meetings to ensure effective communication and collaboration among staff.
- Streamlined workflow processes to improve operational efficiency and reduce delays in patient services.
- Developed training materials for new hires, enhancing onboarding experience and staff performance.
- Implemented quality assurance measures to maintain compliance with healthcare regulations and standards.
- Mentored junior staff on best practices in care coordination, fostering professional development within the team.
Service Center Team Lead/NE Ohio Hiring Manager
Sedgwick – WAH
11.2021 - 02.2024
- Manage a Team of 20-25 people, Monitor their Stats as well as their overall performance, attendance, and participation as a colleague
- Assist with technical issues, trouble shoot, helping with IT tickets
- Assist with hiring aspects as a hiring manager of Ohio NE region, onboarding new colleagues, completing I9s, tracking equipment and assisting in their training
- Monitor and deliver any progressive disciplinary actions as needed
- Process weekly time cards for payroll
Service Center Representative
Sedgwick – WAH
04.2021 - 11.2021
- Answer calls and complete request of associates File leave of absence and STD claims for hourly associates advise on claim status, payments and provide all available information on claim.
- De-escalated problematic concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to associates by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into systems.
Contractor
Kforce, KFORCE/DEO/TITAN TECHNOLOGIES
06.2020 - 04.2021
- I worked as a contractor for DEO project in Florida assisting with unemployment claims during covid pandemic.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
Assistant Manager
Surf Style Retail Management Inc
Melbourne, FL
01.2020 - 06.2020
- Reviewed customer account information to determine current issues and potential solutions.
- Set up and activated claims.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Managed high-volume of inbound and outbound customer calls.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
General Manager
Cassano’s
Fairborn, OH
06.2018 - 08.2019
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Store Manager
BP
Melbourne, FL
03.2017 - 06.2018
- Food prep Truck ordering Daily paperwork Hiring Managing staff and scheduling.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Trained, managed and motivated employees to promote professional skill development.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings.
- Generated reports detailing project information and predictions.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Processed gas and amenities payments.
Store Supervisor
Bealls outlet
Melbourne, FL
08.2016 - 03.2017
- Dealt with customer complaints and rectified product and service issues.
- Coordinated restocks to keep retail displays organized and full for customers.
- Supervised work of cashiers, training new team members and monitoring performance.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
Front End Supervisor
Ross Dress For Less
Melbourne, FL
03.2015 - 08.2016
- Planned shift activities, assigned duties and supervised employees.
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Education
High School Diploma -
South Area Adult Ed
Melbourne, FL01-2015
Associate of Applied Science - Early Childhood Education
University Of Arizona Global Campus
01-2027
Skills
- Staff training and development
- Medical terminology
- Healthcare regulations
- Technology proficiency
- Teamwork and collaboration
- Problem-solving
Timeline
Care Team Coordinator
CommonSpirit Health at Home
09.2023 - 09.2025
Service Center Team Lead/NE Ohio Hiring Manager
Sedgwick – WAH
11.2021 - 02.2024
Service Center Representative
Sedgwick – WAH
04.2021 - 11.2021
Contractor
Kforce, KFORCE/DEO/TITAN TECHNOLOGIES
06.2020 - 04.2021
Assistant Manager
Surf Style Retail Management Inc
01.2020 - 06.2020
General Manager
Cassano’s
06.2018 - 08.2019
Store Manager
BP
03.2017 - 06.2018
Store Supervisor
Bealls outlet
08.2016 - 03.2017
Front End Supervisor
Ross Dress For Less
03.2015 - 08.2016
High School Diploma -
South Area Adult Ed
Associate of Applied Science - Early Childhood Education
University Of Arizona Global Campus