Savannah Medina
Rosenberg
Summary
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Journeys
Sugar Land, TX
04.2024 - Current
- Assists the management of daily operations, ensuring smooth and efficient workflow
- Supervises and trainee's a team of employees, providing guidance and support to maximize productivity
- Collaborates with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducts regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolves customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumes managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Creates training materials and conducts training sessions for new hires on company policies and procedures
Receptionist
European Wax Center
Sugar Land, TX
04.2025 - 08.2025
- Greeted clients and provided exceptional customer service, enhancing overall guest experience.
- Managed appointment scheduling and maintained accurate client records using scheduling software.
- Assisted in daily operations by ensuring cleanliness and organization of reception area.
- Educated clients on services and products, improving client retention and satisfaction rates.
- Handled client inquiries and concerns promptly, fostering positive relationships with clientele.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Dispatcher
DHL Express
Houston, TX
06.2023 - 04.2024
- Coordinated daily shipments and deliveries, ensuring timely and accurate execution of logistics operations.
- Monitored real-time tracking systems to optimize route efficiency and reduce delays in transit.
- Communicated with drivers and customers to resolve issues, enhancing service quality and satisfaction.
- Processed shipment documentation, maintaining compliance with company policies and regulatory requirements.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 45 fleet vehicles.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Education
College Level - Dentistry
Houston Community College
Stafford, TX06.2026
High School Diploma -
BF Terry High School
Rosenberg, TX05.2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Task delegation
- Goal setting
- Staff management
- Retail operations
- Conflict resolution
- Employee scheduling
- Retail operations management
Certification
Driver's License
Timeline
Receptionist
European Wax Center
04.2025 - 08.2025
Assistant Manager
Journeys
04.2024 - Current
Dispatcher
DHL Express
06.2023 - 04.2024
College Level - Dentistry
Houston Community College
High School Diploma -
BF Terry High School