Summary
Overview
Work History
Education
Skills
Timeline
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Savannah Newberry

Paragould,AR

Summary

Proven Customer Service Representative at Staggs Insurance Agency INC., adept in problem-solving and computer proficiency. Excelling in high-stress situations, I significantly enhanced customer loyalty and streamlined service delivery. My critical thinking and active listening skills ensured effective conflict resolution and support for team initiatives, embodying a results-driven approach without direct mention. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Staggs Insurance Agency INC.
06.2024 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Restaurant Hostess

Mac's Fish House
06.2022 - 08.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.

Education

Associate of Science - Veterinary Technology

Arkansas State University - Beebe
Beebe, AR
05.2026

Associate of Arts - Fine Arts

Arkansas State University of Beebe
Beebe
05.2024

High School Diploma -

Heber Springs High School
Heber Springs, AR
05.2022

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience

Timeline

Customer Service Representative

Staggs Insurance Agency INC.
06.2024 - 08.2024

Restaurant Hostess

Mac's Fish House
06.2022 - 08.2022

Associate of Science - Veterinary Technology

Arkansas State University - Beebe

Associate of Arts - Fine Arts

Arkansas State University of Beebe

High School Diploma -

Heber Springs High School
Savannah Newberry