Savannah Ortiz
Upland,CA
Summary
Dynamic customer service professional with extensive experience at Whole Foods Market, excelling in cash handling and team collaboration. Proven track record of enhancing customer satisfaction through effective problem resolution and product knowledge. Recognized for training new staff and maintaining high standards of service quality in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Customer Service Cashier
Whole Foods Market Inc
Upland, CA
09.2025 - Current
- Processed customer transactions efficiently and accurately at a high-volume grocery store.
- Handled cash, credit, and gift card transactions securely and responsibly.
- Assisted customers with inquiries, delivering excellent service and leveraging product knowledge to enhance shopping experience.
- Collaborated with team members to streamline customer service workflows, resulting in faster transaction times.
- Trained new cashiers on company procedures and effective customer interactions, ensuring consistent service quality.
- Maintained clean and organized checkout areas, ensuring a welcoming environment.
- Assisted co-workers in daily tasks to ensure smooth store operations.
- Guided customers to find merchandise throughout the store for better shopping experience.
- Restocked and organized items on shelves to ensure inventory availability.
Barista
Nosy Neighbors
Claremont, CA
01.2025 - 02.2026
- Managed cash register operations and processed cash transactions efficiently.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer service experience.
- Presented and explained the drink menu, answering questions to educate customers.
- Memorized menu items and ingredients to provide accurate information to customers.
- Supported opening and closing tasks, including cleaning cafe areas and setting up attractive displays to enhance customer experience.
- Ensured compliance with safety and sanitation regulations to maintain a clean and healthy environment for customers and staff.
- Maintained high standards of cleanliness in the cafe area and equipment used for coffee preparation.
- Maintained cleanliness and organization of workstations and customer areas.
- Answered customer phone calls and addressed inquiries and complaints with professionalism.
- Observed proper food handling procedures and upheld company policies.
Bowl Designer
Pepo Melo
Claremont
04.2023 - 08.2025
- Responsibilities are to prepare and cut fruit for the day.
- Maintained a clean and presentable bar area by implementing proper cleaning procedures.
- Restocked bowls and cups, ensuring seamless service during peak hours.
- Coordinated multiple tasks effectively in high-pressure environments.
- Adapted quickly to new settings and tasks at hand and delivered creative solutions under tight deadlines.
- Managed work schedule, optimizing coverage to meet service demands.
Noon Aide
Baldy View Elementary
Upland, CA
08.2023 - 06.2025
- Supervised kids during their recess time and lunch.
- Monitored student behavior and intervened to maintain a safe environment during recess and lunch.
- Monitored student behavior and addressed conflicts as they arose.
- Utilized problem-solving techniques to address student concerns and conflicts.
- Assisted teachers in maintaining a positive and orderly lunch environment.
- Cleaned tables, chairs, and floors to maintain a hygienic dining area after meals.
- Built positive relationships with students through mentoring and guidance, fostering a supportive school culture.
- Assisted administrative staff during special events, enhancing student engagement and community involvement.
Guest Advocate
Target
Montclair
04.2018 - 03.2023
- Responded to inquiries, resolved complaints, and troubleshot issues to ensure customer satisfaction.
- Demonstrated strong communication skills by effectively communicating with customers, colleagues, and management.
- Educated customers about current promotions and discounts available in the store.
- Assisted customers in location products throughout the store using knowledge of product locations.
- Operated cash registers with accuracy while processing payments quickly and correctly.
- Developed a thorough understanding of store policies and procedures in order to answer customer questions accurately.
- Trained as cashier and in customer service while stocking shelves and assisting at Starbucks café.
Education
High School Diploma -
Upland High School
Upland 06-2017
Some College (No Degree) -
Chaffey College
Rancho Cucamonga, CA04-2026
Skills
- Customer service
- Cash handling
- Team collaboration
- Problem resolution
- Inventory management
- Communication skills
- Time management
- Training and mentoring
- Cash management
- Quality assurance
- Customer focus
- Reliability and punctuality
- Multitasking and organization
- Calm demeanor
- Attention to detail
- POS system operation
- Product knowledge
Profession Summary
Hardworking and methodical in delivering consistent and accurate service. Strong ability to manage customer interactions, handle inquiries, and resolve issues swiftly with minimal errors. Proven skills in maintaining order and achieving results efficiently. Bringing strong work ethic and relevant skills to succeed.
Timeline
Customer Service Cashier
Whole Foods Market Inc
09.2025 - Current
Barista
Nosy Neighbors
01.2025 - 02.2026
Noon Aide
Baldy View Elementary
08.2023 - 06.2025
Bowl Designer
Pepo Melo
04.2023 - 08.2025
Guest Advocate
Target
04.2018 - 03.2023
High School Diploma -
Upland High School
Some College (No Degree) -
Chaffey College