Savannah Pannell
Cibolo,TX
Summary
Proven leader and dedicated team member with extensive experience in the hospitality industry, notably at Bush's Chicken. Excelled in shift management and exceptional customer service, consistently enhancing customer satisfaction and loyalty. Skilled in POS operation and effective customer upselling, my approach has significantly improved service quality and team performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Parry's Pizzeria & Taphouse
Cibolo, TX
07.2024 - Current
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Took orders from customers accurately and in a timely manner.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Trained new employees to perform duties.
- Assisted in training new servers.
- Operated POS terminals to input orders, split bills and calculate totals.
Server
Olive Garden
New Braunfels, TX
01.2024 - 06.2024
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
- Took orders from customers accurately and in a timely manner.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Implemented feedback from customers to improve service quality and menu offerings.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Trained new employees to perform duties.
- Prepared checks, itemizing total meal costs and taxes.
- Assisted in training new servers.
Joltista
Jolt Coffee & Beverage
New Braunfels, TX
06.2023 - 01.2024
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Manager
Bush's Chicken
Cibolo, TX
08.2021 - 05.2023
- Evaluated individual and team business performance and identified opportunities for improvement.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assigned work and monitored performance of project personnel.
- Provided leadership, guidance, and direction to staff members.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
Education
Some College (No Degree) - Nursing
Northeast Lakeview College
Universal City, TXSkills
- Team member support
- Service prioritization
- Strong work ethic
- Calm demeanor
- POS operation
- Wine service
- Food safety practices
- Order accuracy
- Food running
- Upselling techniques
- Menu item recommendation
- Positive and professional
- Safe food handling
- Shift management
- Cash handling
- Exceptional customer service
- Effective customer upselling
Affiliations
- I love any form of art: painting, coloring, drawing.
- I stay active & love being productive
Certification
- I have my food handler's license & my TABC certification.
Timeline
Server
Parry's Pizzeria & Taphouse
07.2024 - Current
Server
Olive Garden
01.2024 - 06.2024
Joltista
Jolt Coffee & Beverage
06.2023 - 01.2024
Manager
Bush's Chicken
08.2021 - 05.2023
Some College (No Degree) - Nursing
Northeast Lakeview College
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