Savannah Pearce
Saint Augustine,FL
Summary
Dynamic customer relations representative recognized for delivering exceptional service and training new staff. Strong capabilities in problem-solving and time management, committed to enhancing customer experiences and driving brand loyalty.
Overview
3
3
years of professional experience
Work History
Customer Relations Representative
Bozard Ford Lincoln
Saint Augustine, FL
05.2024 - Current
- Managed customer inquiries through various communication channels, ensuring timely and effective resolutions.
- Recorded customer feedback systematically, contributing to improvements in service processes and customer satisfaction levels.
- Trained new team members on best practices for customer interactions, promoting a consistent service experience across the team.
- Handled high-pressure situations calmly, ensuring positive outcomes for both the client and the business.
Server
O.C. White
Saint Augustine, FL
01.2023 - 05.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders accurately, ensuring timely delivery to guests.
- Collaborated with kitchen staff to maintain menu accuracy and freshness of ingredients.
- Trained new servers on restaurant protocols and customer interaction techniques.
Education
High School Diploma -
Branford High School
Branford05-2020
Skills
- Customer satisfaction
- High-energy attitude
- Brand loyalty
- Time management
- Problem-solving abilities
- Calm and professional under pressure
Timeline
Customer Relations Representative
Bozard Ford Lincoln
05.2024 - Current
Server
O.C. White
01.2023 - 05.2024
High School Diploma -
Branford High School