Savannah Perez
Summary
Dedicated and customer-focused with experience in front desk, operations, administrative support, and leadership. Skilled in handling memberships, managing customer inquiries, and ensuring smooth daily operations. Highly adaptable and tech savvy, with a strong ability to learn new systems quickly. Passionate about providing excellent service, while maintaining professionalism and efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Membership Representative Lead
Tellepsen YMCA
03.2024 - Current
- I was promoted to lead role March 2024.
- I work as a front desk member and customer service representative lead.
- I was given more responsibility when being moved to this position, I am here to train and support team members and oversee front desk, operations, assist guest with inquiries, and ensure a seamless experience.
- I act as the point of Contacts in the absence of the manager, over seeing daily operations, ensuring smooth coordination across departments.
- I assist all of our guests with any questions or concerns they may have had.
- I also had to help with memberships, for example, activation, terminations, and even sign-ups for different programs we offer.
- Conduct guided tours of the facility, providing guest with comprehensive information about amenities and membership options.
- I conduct outbound calls to former members to discuss three joining opportunities, and answer inquiries about membership options.
- I handle incoming calls from perspective and current members, providing information and assistance to enhance customer experience.
Membership Representative
Tellepsen YMCA
05.2023 - 03.2024
- I worked as a front desk member and customer service representative.
- I assisted all of our guests with any questions or concerns they may have had.
- I also had to help with memberships, for example, activation, terminations, and even sign-ups for different programs we offer.
- Conducted guided tours of the facility, providing guest with comprehensive information about amenities and membership options.
- I conducted outbound calls to former members to discuss three joining opportunities, and answer inquiries about membership options.
- I handled incoming calls from perspective and current members, providing information and assistance to enhance customer experience.
Education
High School Diploma -
Texas Virtual Academy At Hallsville
Houston, TX06.2024
Skills
- Communication
- Customer Service
- Leadership
- Creativity
- Adaptability
- Organization
- Flexibility
- Patience and tolerance
- Building relationships
Certification
- HSI
- CPR
- Basic Life Support
- Adult First Aid
- Pediatric First Aid
- Emergency Use Of Medical Oxygen
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Membership Representative Lead
Tellepsen YMCA
03.2024 - Current
Membership Representative
Tellepsen YMCA
05.2023 - 03.2024
High School Diploma -
Texas Virtual Academy At Hallsville
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