Savannah Perez
Pasadena
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. I would also like to start working for college and to save up for future education and to contribute to home as well.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Hostess
Whiskey Cake Kitchen & Bar
18840 Gulf Fwy, Friendswood, TX 77546
03.2024 - Current
- Trained and mentored new host staff on operational procedures and customer service standards.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Managed reservation system, ensuring accuracy in bookings and minimizing wait times for guests.
- Developed and implemented strategies to improve guest satisfaction scores through proactive service adjustments.
- Oversaw daily front-of-house operations, maintaining high standards of cleanliness and organization.
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Promoted a culture of teamwork by consistently supporting fellow employees during busy periods or when shortstaffed.
Front desk attendance
Pasadena memorial high school
01.2021 - 05.2023
- Ensured that all messages were delivered in a timely fashion according to established procedures.
- Upheld high standards of cleanliness throughout the front desk area at all times.
- Provided excellent customer service to ensure guest satisfaction.
- Verified identification upon check-in to ensure proper authorization to pick up a student or kid.
- Demonstrated strong organizational skills while managing multiple tasks simultaneously.
- Greeted guests and assisted with check-in and check-out process in a professional and friendly manner.
Education
Associate of Arts -
San Jacinto
Pasadena, TX05-2027
High School Diploma - undefined
Pasadena memorial high school
Pasadena, TX05-2023
Skills
- Conflict resolution
- Food safety awareness
- Team management
- Staff training
- Adaptability
- Exceptional communication
- Team collaboration
- Positive attitude
- Strong multitasking
- Phone etiquette
- Strong leadership
- Effective multitasking
Certification
- [Texas Food Handler Certification ] Training - [January 9, 2026]
Languages
English
Timeline
Lead Hostess
Whiskey Cake Kitchen & Bar
03.2024 - Current
Front desk attendance
Pasadena memorial high school
01.2021 - 05.2023
High School Diploma - undefined
Pasadena memorial high school
Associate of Arts -
San Jacinto
Roles And Responsibilities
- Ensured that all messages were delivered in a timely fashion according to established procedures.
- Uphold high standards of cleanliness throughout the front desk area at all times.
- Provided excellent customer service to ensure guest satisfaction.
- Verified identification upon check-in to ensure proper authorization to pick up a student or kid.
- Demonstrated strong organizational skills while managing multiple tasks simultaneously.
- Greeted guests and assisted with check-in and check-out process in a professional and friendly manner.