Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Genesis Castellon

Miami,FL

Summary

Dedicated professional with strong interpersonal skills and effective communication abilities. Experienced in enhancing guest experiences and managing dining operations. Committed to delivering exceptional customer service and resolving conflicts efficiently.

Overview

5
5
years of professional experience

Work History

Lead Hostess

Nikki Beach
Miami Beach, Florida
03.2023 - Current
  • Enhanced dining service efficiency by coordinating with servers effectively.
  • Optimized guest flow through collaboration with management.
  • Promptly addressed guest concerns to uphold high customer service standards.
  • Welcomed guests at entrance and escorted them to tables efficiently.

Server

Dua Miami
Miami, FL
01.2025 - 07.2025
  • Delivered exceptional customer service to elevate guest satisfaction and dining experience.
  • Resolved customer complaints promptly to uphold a positive dining atmosphere.
  • Managed accurate food and beverage orders for timely delivery during service.
  • Handled payment transactions efficiently, expediting customer check-out processes.
  • Maintained cleanliness and organization of dining area for optimal guest comfort.

Restaurant Hostess

Sushi Garage
Miami, FL
06.2022 - 03.2023
  • Managed reservation system to organize seating efficiently.
  • Greeted guests warmly and escorted them to their tables.
  • Collaborated with management to enhance guest experience strategies.

Front Desk Receptionist

Spa & nail fever
Miami, FL
04.2021 - 03.2023
  • Greeting and assisting visitors in a professional and friendly manner.
  • Managing multi-line phone systems for inbound and outbound calls.
  • Scheduling appointments and maintaining the calendar for staff members.
  • Performed data entry into computer systems to maintain accurate records of customer information.

Education

Associate of Science - Sonography

Miami Dade College
Miami, FL
12-2027

Skills

  • Attention to detail
  • Effective communication
  • Team collaboration
  • Customer service
  • Time management
  • Phone etiquette
  • Conflict resolution
  • Hospitality service expertise
  • Strong interpersonal skills

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Server

Dua Miami
01.2025 - 07.2025

Lead Hostess

Nikki Beach
03.2023 - Current

Restaurant Hostess

Sushi Garage
06.2022 - 03.2023

Front Desk Receptionist

Spa & nail fever
04.2021 - 03.2023

Associate of Science - Sonography

Miami Dade College
Genesis Castellon