Janya Parsons
New York
Summary
Dynamic and reliable professional specializing in guest engagement and complaint resolution. Experience in coordinating operational processes to optimize service flow and enhance customer satisfaction, ready to contribute to a team focused on excellence.
Overview
4
4
years of professional experience
Work History
Lead Hostess
NARO
New York, NY
04.2025 - Current
- Collaborated with kitchen staff to communicate menu changes and special requests.
- Developed strategies to enhance guest experience through personalized service initiatives.
- Resolved guest complaints promptly, maintaining high satisfaction levels and loyalty.
- Implemented feedback systems to gather insights for improving service quality.
- Advised customers about special offerings and menu items to help drive sales.
- Delivered pick-up and curbside orders to guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
Design Sales Associate
MoMA
New York, NY
01.2024 - 04.2025
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Maintained knowledge of current exhibitions and merchandise to provide informed recommendations.
- Processed transactions efficiently using POS system to ensure accurate sales reporting.
- Organized merchandise displays to promote new arrivals and seasonal products effectively.
- Handled customer feedback and resolved issues promptly to maintain high satisfaction levels.
- Trained new staff on operational procedures and customer service standards for seamless onboarding.
- Monitored inventory levels and restocked items to optimize product availability for customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
Lead Hostess
Babbo
New York, NY
11.2022 - 02.2024
- Supervised host team to ensure efficient guest seating and service flow.
- Trained new hosts on customer service standards and restaurant procedures.
- Coordinated reservation system, optimizing table assignments for maximum capacity.
- Managed waitlist effectively, reducing guest wait times during peak hours.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Spearheaded initiatives to improve team communication, fostering a positive work environment among staff members.
Education
High School Diploma -
Urban Assembly For Media Studies
New York, NY06-2022
Skills
- Exceptional communication
- Phone etiquette
- Team management
- Guest engagement
- Guest complaint resolution
- Task delegation
- Detail-oriented
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Reliable and trustworthy
- Flexible and adaptable
Timeline
Lead Hostess
NARO
04.2025 - Current
Design Sales Associate
MoMA
01.2024 - 04.2025
Lead Hostess
Babbo
11.2022 - 02.2024
High School Diploma -
Urban Assembly For Media Studies