Savannah Phipps
2453 Old Bramwell Road ,WV
Summary
Skilled banking professional with extensive experience at National Bank Of Blacksburg, excelling in team leadership and customer service. Proven track record in training and mentoring staff, ensuring compliance, and enhancing client relationships. Skilled in cash management and complex problem-solving, consistently delivering efficient operations and ensuring a collaborative work environment.
Overview
5
5
years of professional experience
Work History
Head Bank Teller
National Bank Of Blacksburg
03.2025 - Current
- Supervising daily operations of teller line, ensuring efficient customer service and accurate transactions.
- Delivered hands-on training and guidance to new tellers for effective team assimilation.
- Conducting regular audits of cash drawers, ensuring compliance with internal controls and regulatory requirements.
- Executing wire transfers, stop payments and account transfers.
- Performed daily balancing and auditing tasks for ATMs.
- Managed and arranged appointments efficiently.
- Ensured accurate daily cash vault reconciliation.
Senior Bank Teller
National Bank Of Blacksburg
05.2024 - 03.2025
- Ensured prompt resolution of cash discrepancies.
- Strengthened client connections by delivering customized solutions.
- Served as a mentor to new tellers, sharing best practices for optimal performance and professional growth.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Replenished ATM funds in empty canisters prior to validation process.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Enforced compliance with bank regulations and policies to reduce financial risks.
Bank Teller
National Bank Of Blacksburg
04.2023 - 05.2024
- Processed customer transactions efficiently, ensuring accurate cash handling and recordkeeping.
- Maintained knowledge of banking products, effectively promoting services to meet customer needs.
- Utilized banking software systems for transaction processing, daily reporting, and customer relationship management.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Guaranteed compliance with regulation CC standards.
- Ensured compliance with USA Patriot Act.
Shift Leader
Pizza Hut/ KFC
01.2022 - 04.2023
- Managed team processes to guarantee efficient service delivery.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Implemented inventory management practices to reduce waste and enhance stock accuracy.
- Utilized upselling techniques to help reach sales objectives during service engagements.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Cashier/ Cook
Pizza Hut/ KFC
02.2020 - 01.2022
- Processed customer transactions accurately using point-of-sale systems.
- Managed cash register operations, ensuring balanced till at shift end.
- Assisted customers with menu selections and special requests, enhancing service experience.
- Trained new cashiers on company policies and operational procedures for smooth onboarding.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Tazewell High School
Tazewell, VA06.2022
Skills
- Attention to detail
- Relationship building
- Team leadership
- Decision-making
- Training and mentoring
- Customer service
- Staff management
- Complex Problem-solving
Timeline
Head Bank Teller
National Bank Of Blacksburg
03.2025 - Current
Senior Bank Teller
National Bank Of Blacksburg
05.2024 - 03.2025
Bank Teller
National Bank Of Blacksburg
04.2023 - 05.2024
Shift Leader
Pizza Hut/ KFC
01.2022 - 04.2023
Cashier/ Cook
Pizza Hut/ KFC
02.2020 - 01.2022
Tazewell High School
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