Savannah Richmond-Walter
Valparaiso,Indiana
Summary
Bachelor’s of Social Work graduate with four years of experience in front desk management at a prominent behavioral health clinic. I am skilled in client data management, time management, scheduling, and problem solving in a fast paced environment. I am seeking a position where I can leverage my experience in client problem solving, conflict resolution, and professional communication with clients, physicians, and ancillary medical staff.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Front Desk Receptionist
Porter Starke Services - Recovery Center
Valparaiso, Indiana
03.2024 - Current
- Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
- Provided assistance with onboarding new employees by providing orientation materials and explaining company policies.
- Assigned visitors badges, answered queries and directed them to the appropriate staff members.
- Performed data entry using different software applications including Microsoft Office Suite programs and Excel.
- Provided administrative support such as filing documents, photocopying, scanning and faxing.
- Coordinated with other departments regarding guest requests and complaints.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Hybrid Case Manager Intern
Porter Starke Services
08.2025 - 02.2026
- Facilitated client intake assessments to determine service needs and eligibility.
- Coordinated care plans in collaboration with multidisciplinary teams to enhance client support.
- Monitored client progress and adjusted interventions to ensure optimal outcomes.
- Developed community resource guides to improve accessibility for clients seeking assistance.
- Assisted in documenting case notes and maintaining accurate records for compliance purposes.
- Provided crisis intervention support, ensuring safety and stability for clients experiencing emergencies.
- Conducted thorough evaluations of client progress, adjusting case plans as needed to maximize success.
- Advocated for clients' needs during interdisciplinary team meetings, ensuring comprehensive care.
- Worked on DCS reports
Medical Receptionist
Porter Starke Services - Recovery Center
Valparaiso, Indiana
05.2022 - 03.2024
- Greeted and checked in patients, updating patient information in computer system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Called patients to confirm scheduled appointments and obtain additional details.
Home Health Aide/Caregiver
FirstLight HomeCare
Valparaiso, Indiana
02.2020 - 04.2023
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Participated in developing individualized care plans based on medical orders and assessments.
- Prepared meals and snacks according to prescribed diets.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
Education
Bachelor’s of Social Work
Indiana Wesleyan University
Marion, IN03.2026
Master of Science - Pre-Nursing
Ivy Tech Community College of Indiana
Valparaiso, IN05.2022
Skills
- Appointment Scheduling
- Facility Management
- Conflict Management
- Skilled in Microsoft, Excel, and Streamline
- Documentation
- Spreadsheet tracking
- Time Management
Certification
- Crisis Prevention Institute (CPI) Certified
- Cardiopulmonary Resuscitation (CPR) Certified
Timeline
Hybrid Case Manager Intern
Porter Starke Services
08.2025 - 02.2026
Lead Front Desk Receptionist
Porter Starke Services - Recovery Center
03.2024 - Current
Medical Receptionist
Porter Starke Services - Recovery Center
05.2022 - 03.2024
Home Health Aide/Caregiver
FirstLight HomeCare
02.2020 - 04.2023
Bachelor’s of Social Work
Indiana Wesleyan University
Master of Science - Pre-Nursing
Ivy Tech Community College of Indiana