Savannah Robertson
Gardner,KS
Summary
Hardworking, adaptable Floor Supervisor and Crew Chief with a proven track record at the busiest McDonald's in the Kansas City Metro area, excelling in customer service and team leadership. Knowledgeable in POS operations, adept at multitasking and working in stressful environments. Has a consistently positive attitude with operational speed, efficiency, and endurance. Demonstrates success in mentoring staff and problem-solving.
Overview
3
3
years of professional experience
Work History
Floor Supervisor
McDonald's
04.2021 - Current
- Mentoring new hires in company policies, job responsibilities, and expectations
- Managing floor operations and addressing concerns promptly.
- Serving as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Coaching employees and training on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Collaborating with management team for strategic planning purposes, offering insights based on firsthand experience at the floor level.
- Greeting customers and taking orders promptly
- Cleaning
- Quickly taking, making, bagging, and handing out orders
- Responding to customer inquiries and concerns calmly, quickly, and kindly
- Managing cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Participating in regular team meetings to discuss performance and identify areas for improvement.
- Tracking training of new hires via computer
- Filing paperwork
Education
High School Diploma -
Gardner Edgerton High School
Gardner, KS05.2024
Skills
- Customer Service
- Team Leadership
- POS systems operations & order taking & other basic food service tasks
- Employee Training
- Multitasking & Memorization
- Attention to Detail
- Fast and efficient service worker with a positive attitude and enthusiasm
- Cleaning and sanitation
- Reliable and punctual
- Stress tolerance and resilience
- Good with Numbers and math
- Adaptability and Flexibility
- Problem-Solving
Timeline
Floor Supervisor
McDonald's
04.2021 - Current
High School Diploma -
Gardner Edgerton High School
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