SAVANNAH SIMS
Sono Bello
Lubbock,TX
1
Certification
5
years of professional experience
Communicated with patients to support smooth intake and discharge in fast-paced healthcare environments; coordinated scheduling, check-in/check-out, insurance and benefits verification, and payment processing; maintained POS system documentation and collaborated with clinical teams.
Work History
Patient Experience Specialist
5 Months- Manage patient check-in/check-out, rescheduling, phone and text communication, and front-office patient support.
- Process invoicing, sales invoices, POS transactions, and other payment-related tasks with accuracy and professionalism.
- Maintain a clean, organized patient-facing environment while supporting daily clinic operations.
Patient Service Specialist
3 Months- Provided front-office and call-center support including patient check-in/check-out, scheduling, rescheduling, and patient communication.
- Coordinated pharmacy-related needs and assisted patients with prescription questions and messages to physicians and nurses.
- Handled high-volume calls and administrative workflows while maintaining patient privacy and service standards.
Patient Service Specialist
8 Months- Managed patient check-in/check-out, scheduling and rescheduling, phone communication, and front-desk operations.
- Supported daily clinic flow and maintained accurate patient information and administrative records.
- Delivered professional, compassionate service to patients in a busy healthcare setting.
Barista / Shift Support
1 Year 9 Months- Prepared beverages, operated POS systems, processed transactions, and provided friendly customer service.
- Opened and closed the stand, managed inventory, and assisted with staff scheduling.
- Maintained a clean and organized workspace while balancing multiple priorities in a fast-paced environment.
Receptionist
2 Years 2 Months- Checked patients in and out, collected payments, operated POS systems, and handled scheduling and rescheduling.
- Verified insurance coverage and benefits and communicated relevant information to patients.
- Managed incoming calls, patient questions, clinic cleaning, laundry, and general front-office responsibilities.
Education
EMT Program
Certified June 2026
Skills
Patient Communication
Patient Check-In/Check-Out
Scheduling & Rescheduling
Insurance & Benefits Verification
POS & Payment Processing
Invoicing
Call Center Support
Healthcare Administrative Support
Prescription/Pharmacy Coordination
Clinical Team Communication
Customer Service
Multitasking
Fast-Paced Environments
Professional & Compassionate Patient Care
Certification
National Registry of Emergency Medical Technicians (NREMT) — Certified June 2026
Timeline
Patient Experience Specialist
Sono Bello
06.2026 - CurrentRead More
Patient Service Specialist
Texas Tech University Health Sciences Center
10.2025 - 01.2026Read More
Patient Service Specialist
Banner Physical Therapy
11.2024 - 07.2025Read More
Barista / Shift Support
Brimstones Coffee Company
01.2023 - 10.2024Read More
Receptionist
Velo Sports Rehab
11.2021 - 01.2024Read More
National Registry of Emergency Medical Technicians (NREMT)
Read More
South Plains College
EMT Program
Read More