Savannah Torres
San Antonio
Summary
Dynamic Assistant Manager with a proven track record at Hilltop Bingo, excelling in customer service and team leadership. Enhanced guest satisfaction through effective problem-solving and streamlined operations, resulting in increased sales. Skilled in inventory management and fostering a collaborative work environment, driving team motivation and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Hilltop Bingo
San Antonio, TX
09.2019 - 10.2025
- Led customer service initiatives, enhancing guest satisfaction and loyalty.
- Developed staff training programs, improving operational efficiency and team performance.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Coordinated promotional events, increasing player engagement and community involvement.
- Streamlined communication processes between departments, improving workflow efficiency.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Manager
Circle K
San Antonio, TX
06.2018 - 09.2021
- Led daily operations, ensuring optimal staffing and inventory management.
- Developed and implemented training programs for new team members.
- Streamlined workflow processes to enhance efficiency and reduce operational costs.
- Conducted regular performance evaluations to improve team productivity and morale.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Coordinated promotional events to increase store visibility and drive customer traffic.
- Oversaw compliance with safety regulations, improving workplace safety standards.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
Education
High School Diploma -
Robert E Lee / Victory Learning Center
San Antonio, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Goal setting
- Staff management
- Task delegation
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Sales strategies
- Customer relationship management (CRM)
- Retail operations management
- Sales growth
Accomplishments
I work hard to thrive and I love to learn new things I accomplish a lot of my goals in life
Certification
Management experience
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Hilltop Bingo
09.2019 - 10.2025
Manager
Circle K
06.2018 - 09.2021
High School Diploma -
Robert E Lee / Victory Learning Center