Savannah Townsend
Duffy's Sports Bar and Grill
West Palm Beach,FL
6
years of professional experience
Results-oriented leader with extensive experience in managing priorities and guiding teams to achieve strategic objectives. Skilled in developing efficient processes that align with organizational goals and maintaining high standards. Committed to collaboration and driving team success through shared responsibilities.
Work History
Server/Bartender
3 Years 3 Months- Processed orders through POS systems, ensuring accurate tabs, payments, and cash reconciliation.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained clean dining, bar, and service areas throughout each shift
- Recommended menu items, specials, and beverage pairings to support sales
- Coordinated with kitchen and bar staff to resolve order issues quickly
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Delivered attentive table and bar service while maintaining accurate order flow
- Trained new team members on service procedures, POS use, and guest engagement
- Upheld strict regulations for safe alcohol service and food safety.
Bartender
2 Months- Processed orders accurately through the POS system and handled cash transactions with care.
- Maintained bar cleanliness, organization, and sanitation throughout busy service periods.
- Monitored inventory levels and restocked glassware, garnishes, and bar supplies.
- Coordinated with servers and kitchen staff to support timely beverage and food service.
- Kept bar presentable and well-stocked to meet customer needs.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Manager of Operations
2 Years 6 Months- Established effective communication among staff and leadership to minimize miscommunications and missed deadlines.
- Identified and resolved unsafe or ineffective practices to enhance operational safety and compliance.
- Take orders and add it to the system.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Helped the owner set up the store layout and ensure inventory was ready for customers.
- Assisted the owner in prepping the store.
- Managed daily operations to ensure orders were done accurate, timely, and ensured customer satisfaction.
- Improved workflow between kitchen, counter, and delivery teams for faster order turnaround.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Education
High School Diploma
- Honor Roll 2022
- Awarded Most Outstanding in English for College readiness 2022
- Awarded Most Outstanding in Work Experience
- 3.9 GPA
- Extracurricular Activities: Marching Band
Skills
Superior Customer Service
Client satisfaction
Operations management
Staff training
Order Coordination
Attention to detail
Problem-solving
Multitasking
Friendly and outgoing
Timeline
Bartender
Tommy Bahama Restaurant & Bar
04.2024 - 06.2024Read More
Server/Bartender
Duffy's Sports Bar and Grill
07.2023 - CurrentRead More
Manager of Operations
Jets Pizza
12.2020 - 06.2023Read More
Seminole Ridge Community High School
High School Diploma
Read More