Savannah Upton
Ellijay,United States
Summary
Business owner with strong skills in team leadership and employee engagement, enhancing performance through morale-building strategies. Achieved substantial client base growth via effective time management and strategic planning. Expertise in financial management and customer service, consistently meeting business objectives and boosting profitability.
Overview
11
11
years of professional experience
Work History
Short Term Rental Host
Self-employees
Ellijay, Georgia
05.2023 - Current
- Coordinated reservation systems to ensure efficient table management and guest flow.
- Developed relationships with repeat customers to foster a welcoming environment.
- Provided excellent customer service by anticipating customer needs.
- Took reservations over phone and in person.
- Managed multiple booking sites, calls, information systems, and website updates.
- coordinated website photos, clean
Owner/Operator
Self-Employ
Ellijay, Georgia
01.2019 - Current
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Consulted with customers to assess their needs and propose optimal solutions.
- Optimized team hiring, training, and performance.
- Expanded the book of business in 2021 by 75% through consulting with clients in residential homes, construction-site work, office spaces, as well as short-term rentals for Airbnb.In 2025, I manage over 240+ house cleans a month between myself and two full-time employees.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Devised and implemented marketing strategies to attract new clients.
- Resolved conflicts between employees in a professional manner.
- Conducted market research to identify new business opportunities.
- Utilized various quoting tools, dependent upon client needs.
- Responsible for weekly communication with customers in order to retain customers, and employ solution-selling.
Restaurant Supervisor
Poole's BBQ
Ellijay, Georgia
05.2015 - 12.2022
- Resolved customer complaints to improve dining experience and satisfaction.
- Managed daily restaurant operations, ensuring efficiency and high-quality service.
- Supervised opening and closing procedures, verifying cash drawer amounts and equipment functionality.
- Coordinated inventory management to maintain sufficient supplies for operations.
- Trained new employees in food safety and customer service protocols.
- Optimized catering operations by managing food portions and enhancing sales.
- Upsold high-profit items, including appetizers and desserts, to increase revenue.
- Conducted inspections to ensure strict compliance with health regulations.
Education
Bachelor of Arts - Communication Studies
Dalton State College
Dalton, GAAssociate of Science - Biology
Dalton State College
Dalton, GaSkills
- Business development and strategic planning
- Staff management and HR oversight
- Relationship building and conflict resolution
- Lead generation and revenue growth
- Budget management and market analysis
- Customer consultation and problem solving
- Performance analysis
- Risk management
- Self-motivation and discipline
- Vehicle inspections
- GPS navigation and route planning
- Physical stamina (lift up to 70 pounds)
- Adaptability and resilience
- Dependability and reliability
- Defensive driving training
Hobbies and Interests
- Short Term Rental Host
- Attending Community Events
- Volunteer Projects
- Porsche Car Enthusiast
- 5k running events
Personal Information
Title: Property Management, Recent College Graduate
Timeline
Short Term Rental Host
Self-employees
05.2023 - Current
Owner/Operator
Self-Employ
01.2019 - Current
Restaurant Supervisor
Poole's BBQ
05.2015 - 12.2022
Bachelor of Arts - Communication Studies
Dalton State College
Associate of Science - Biology
Dalton State College