Savannah West
Columbus,OH
Summary
Accomplished Salon Manager and Master Stylist with a proven track record at Holiday Hair for enhancing client satisfaction and boosting retention through exceptional customer service and cosmetology skills. Specializes in employee development and salon safety, achieving significant improvements in staff performance and client relations. Demonstrates a strong commitment to cleanliness, inventory control, and business development, ensuring a welcoming and efficient salon environment.
Overview
2025
2025
years of professional experience
Work History
Salon Manager
Holiday Hair
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Master Stylist
Ulta Salon and Cosmetics
01.2020 - Current
- Cultivated an inclusive salon atmosphere by providing a welcoming environment for clients of all backgrounds and hair types.
- Earned recognition as a top stylist within the salon due to dedication toward ongoing education and mastery of new techniques.
Legal Assistant
Charles H. Bendig
08.2016 - 01.2024
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Master Stylist
Salon Lofts
01.2021 - 09.2022
- Cultivated an inclusive salon atmosphere by providing a welcoming environment for clients of all backgrounds and hair types.
- Boosted client retention rate by consistently exceeding expectations in terms of skill, creativity, and attention to detail.
- Implemented effective time management strategies to reduce wait times for clients while maintaining quality service.
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
- Colored and treated hair using modern technology.
- Streamlined booking process through efficient scheduling, leading to increased appointment capacity without sacrificing client experience.
- Increased customer satisfaction by staying attuned to each client''s unique needs and preferences, adjusting styling techniques as necessary.
- Ensured a clean, organized workspace that adheres strictly to safety standards set forth by state licensing boards.
- Shampooed, cut, and colored hair using appropriate hair care and styling products to enhance individual scalp conditions and hair textures.
Education
Certificate - Cosmetology
Aveda Institute
Columbus, OH2019
High School Diploma -
Bishop Ready High School
Columbus, OH05.2016
Skills
- Customer Service
- Employee Development
- Decision-making skills
- Problem-solving skills
- Client satisfaction
- Salon safety and security
- Customer Needs Assessment
- Training staff
- Scheduling
- Client Relations
- Cleanliness and sanitation
- Business Development
- Inventory controls
- Performance Improvement
- Employee Relations
- Task Delegation
- Recruitment and hiring
- Health and Safety Regulations
- Safety awareness
- Appointment Scheduling
- Cosmetology
- Loss Prevention
Timeline
Master Stylist
Salon Lofts
01.2021 - 09.2022
Master Stylist
Ulta Salon and Cosmetics
01.2020 - Current
Legal Assistant
Charles H. Bendig
08.2016 - 01.2024
Salon Manager
Holiday Hair
Certificate - Cosmetology
Aveda Institute
High School Diploma -
Bishop Ready High School
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