Savannah Worgull
Colorado Springs,CO
Summary
Hardworking candidate skilled in providing excellent customer service with a proven track record of resolving customer issues in a timely manner. Consistently upholds the highest standards of customer satisfaction. Extensive experience in effectively using multiple communication channels such as phone, email, and web chat. Strong interpersonal skills and the ability to lead and motivate a team to success.
Overview
5
5
years of professional experience
Work History
Correctional Officer
Department of Corrections
05.2024 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Repair Technician
Myers Sewing
05.2023 - 05.2024
- Generated reports with customers detailing needs and cost estimates associated with repairs based upon labor hours required.
- Ordered necessary parts to replace faulty or worn-out parts
- Maintained detailed records of all repairs performed on customer's equipment for future reference purposes.
- Knowledge of the TRS software system for tracking customers, parts, and deliveries.
process tech
Microchip
05.2022 - 04.2023
- Documented process control activities to ensure compliance with safety regulations.
- Developed and implemented preventive maintenance programs to enhance equipment reliability.
- Maintained detailed records of production data and analysis reports for quality assurance purposes.
- Tested machines and components to determine performance, strength or response to stress.
PSE
US post office
12.2021 - 04.2022
- Operated a variety of office equipment including computers, scanners and postage machines with proficiency.
- Managed multiple projects simultaneously while meeting strict deadlines.
- Handled confidential customer information securely with utmost discretion.
- Developed comprehensive knowledge of postal regulations and procedures, including Domestic and International services and location based software.
grocery pick up manager
Kroger
10.2020 - 09.2021
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Fostered positive relationships with clients through proactive communication tactics
Education
Electrical Engineering
Pikes Peak Community College
Colorado Springs, COSkills
- Customer service
- Critical thinking
- Data entry
- Computer proficiency
- Client relations
- Documentation
- De-escalation techniques
- Administrative support
Timeline
Correctional Officer
Department of Corrections
05.2024 - Current
Repair Technician
Myers Sewing
05.2023 - 05.2024
process tech
Microchip
05.2022 - 04.2023
PSE
US post office
12.2021 - 04.2022
grocery pick up manager
Kroger
10.2020 - 09.2021
Electrical Engineering
Pikes Peak Community College
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