Savannaha Mcmanus
Springfield ,Pennsylvania
Summary
Proven to enhance customer satisfaction and team efficiency at Outback Steakhouse, excels in multitasking and team collaboration. Leveraging strong customer service and effective time management skills, adeptly handles high-pressure situations, significantly improving dining experiences and operational flow. High-energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits, and customer desires. Calm and level-headed in all types of situations.
Overview
2
2
years of professional experience
Work History
Host/Food Runner
Outback Steakhouse
2022.09 - 2023.08
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining organized host stand, including menus, reservation logs, and seating charts.
- Maintained clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Sales Associate
Old Navy
2021.07 - 2021.09
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Springfield High School
Springfield, PA06.2023
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Professional Appearance
- Adaptable to change
Timeline
Host/Food Runner
Outback Steakhouse
2022.09 - 2023.08
Sales Associate
Old Navy
2021.07 - 2021.09
High School Diploma -
Springfield High School
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