Savannah G. Dover
Flowery Branch,GA
Summary
An energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess
Aqua Terra Bistro
2021.09 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
Education
High School Diploma -
West Hall High School
Oakwood, GA05.2023
Skills
- Phone Inquiries
- Guest Relations
- Restroom Servicing
- Room Preparation
- Assigning Tables
- Interactive Communication Skills
- Greeting and Escorting Guests
- Warm and Friendly
- Guest Flow
- Special Dietary Requirements
- Guest Satisfaction
- Active Listening and Communication
Accomplishments
- Supervised team of staff members.
- ServSafe certified.
Certification
- ServSafe
- Assistant Teacher Training - Year of 2022.
Timeline
Hostess
Aqua Terra Bistro
2021.09 - Current
High School Diploma -
West Hall High School
- ServSafe
- Assistant Teacher Training - Year of 2022.
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