Savannah Lee Henry
Brooklyn,NY
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Box Office Manager
Carnegie Mellon School of Drama
Pittsburgh , PA
06.2022 - 05.2024
- Maintained accurate records of ticket sales on a daily basis.
- Developed and implemented procedures to improve customer service in the box office.
- Processed refunds or exchanges as needed while adhering to established policies.
Costume Dresser
Carnegie Mellon School of Drama
Pittsburgh , PA
04.2022 - 05.2024
- Transported costumes between locations for shoots or rehearsals as needed.
- Kept detailed records of costume pieces including size, color, fabric type.
- Monitored the condition of costumes during filming and performances.
- Communicated effectively with other departments regarding their needs in relation to wardrobe requirements.
Assistant Stage Manager
Connelly Theater
Manhattan , NY
01.2018 - 04.2024
- Called cues from the prompt script during tech rehearsals and performances.
- Communicated any issues or concerns regarding cast or crew to the Stage Manager immediately.
- Oversaw efficient prop changes between scenes ensuring no disruption to the flow of the show.
- Set up furniture onstage prior to each performance in accordance with blocking notes.
- Liaised with front-of-house staff to ensure audience satisfaction and address any concerns.
Museum Guide
SuperflyX
Manhattan , NY
07.2021 - 09.2021
- Engaged with guests in order to answer questions they may have regarding the exhibits or related topics.
- Ensured that all areas of the museum were clean and well-maintained at all times.
- Supervised volunteers helping out with various tasks throughout the day.
- Collaborated with other staff members to provide excellent customer service to each guest who visited.
- Conducted guided tours for groups of varying sizes around the museum's galleries and displays.
Education
Bachelor of Arts - Musical Theater
Carnegie Mellon University
Pittsburgh, PA05-2024
Skills
- Customer Service
- ID Verification
- Seating options guidance
- Telephone management
- Quick Learner
- Ticket Sales
- Cleaning and sanitization
- Guest Relations
- Theater promotion
Timeline
Box Office Manager
Carnegie Mellon School of Drama
06.2022 - 05.2024
Costume Dresser
Carnegie Mellon School of Drama
04.2022 - 05.2024
Museum Guide
SuperflyX
07.2021 - 09.2021
Assistant Stage Manager
Connelly Theater
01.2018 - 04.2024
Bachelor of Arts - Musical Theater
Carnegie Mellon University
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