Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Barista

Savannah Raven

Northglenn,CO

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Operations Manager

FedEx Ground
06.2021 - Current
  • Supervised operations staff, teams of anywhere from 5-35 employees daily in various areas of dock operations and kept employees compliant with company policies and procedures.
  • Daily Tasks included Admin duties such as calling employees, pulling reports, printing/laminating, creating documentations based on policies, creating termination memos, and sending emails.
  • Utilized several computer programs, such as, Microsoft outlook, Excel, Word, Mytime, TEAMS, and Blue Yonder.
  • Created and hosted many engagement events and monthly calender plans for the entire building.
  • Established positive and effective communication among staff and organization leadership.
  • Introduced new methods, practices, and systems to reduce turnaround time and improve metrics.
  • Implemented process improvement wherever and whenever needed.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Analyzed and reported on key performance metrics to senior management.
  • Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
  • Took online classes as well as CPR and first aid training.

Package Handler Trainer

FedEx Ground
11.2020 - 05.2021


  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Used hand-held scanners to accurately track item movements.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Followed safety regulations to maintain safe work environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Helped train new employees in safe practices and warehouse procedures.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.

Package Handler

FedEx Ground
05.2020 - 11.2020
  • Used hand-held scanners and to accurately track item movements.
  • Followed safety regulations to maintain safe work environment.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

Shift Lead

Dickeys BBQ Pit
11.2019 - 02.2020
  • Completed store opening and closing procedures.
  • Interacted and engaged with customers.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Operated the cash register .
  • Cooked and cleaned.

Education

High School Diploma -

Thornton High School
Thornton, CO
05.2020

Skills

  • Microsoft Office Suite
  • Operations Management
  • Process Improvement Strategies
  • Policy and Procedure Implementation
  • Customer Service
  • Staff Training
  • Office Administration

Additional Information

I am a volunteer at the Riverdale animal shelter

on the weekend since February.

Daily tasks range from cleaning, feeding, walking, and socializing the animals.

I have also had training on how to properly handle most of the animals and read body language.

Timeline

Operations Manager

FedEx Ground
06.2021 - Current

Package Handler Trainer

FedEx Ground
11.2020 - 05.2021

Package Handler

FedEx Ground
05.2020 - 11.2020

Shift Lead

Dickeys BBQ Pit
11.2019 - 02.2020

High School Diploma -

Thornton High School

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Savannah Raven