Summary
Overview
Work History
Skills
Timeline
Generic

Savanna Rae Rodriguez

Harlingen,US

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

14
14
years of professional experience

Work History

Senior District Operations Manager

TruFit Athletic Clubs
07.2022 - Current
  • Developed strategic plans for the district to achieve short-term and long-term goals.
  • Led process improvement initiatives that positively impacted overall efficiency and bottom-line results.
  • Created a culture of continuous improvement by encouraging feedback from employees and addressing concerns promptly.
  • Monitored daily cash discrepancies, inventory shrinkage and process orders for over 40 clubs.
  • Oversaw facility maintenance, ensuring compliance with safety regulations and optimal utilization of resources.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Led weekly meetings with District staff to review progress, address challenges and drive timely task completion.
  • Traveled to over 14 locations to manage each store and perform reviews of individual managers and employees.
  • Maintain Budgets/Payroll for 40 locations roughly 1,818 Employees.

District Operations Manager

TruFit Athletic Clubs
01.2016 - 07.2022
    • Evaluated existing policies and procedures to identify areas for improvement, resulting in increased operational effectiveness.
    • Ensure all marketing and advertising material was presented and placed in proper areas of the gym
    • Sourced, Recruited, Interviewed and hired all new staff
    • Walk the gym floor for marketing and relationship building
    • Improved district operations efficiency by streamlining processes and implementing best practices.
    • Led process improvement initiatives that positively impacted overall efficiency and bottom-line results.
    • Handle Payroll for 7 locations. Overseeing roughly 240 employees.
    • Coordinated with other departments to align goals, streamline workflow, and enhance collaboration across the organization.
    • Enhanced employee productivity by providing training, guidance, and performance evaluations.
    • Identified business development opportunities resulting in revenue growth for the district.
    • Oversaw facility maintenance, ensuring compliance with safety regulations and optimal utilization of resources.
    • Implemented data-driven decision-making processes, enhancing overall district performance and growth.
    • Created a culture of continuous improvement by encouraging feedback from employees and addressing concerns promptly.
    • Ensured adherence to company policies, industry regulations, and legal requirements within the district.
    • Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
    • Traveled to over 7 locations per week to manage each store and perform reviews of individual managers and employees.
    • Led weekly meetings with Operations/Admins to review progress, address challenges and drive timely task completion.
    • Assisted in recruiting, hiring and training of team members.
    • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
    • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
    • Monitored daily cash discrepancies and inventory shrinkage.

Administrative Assistant

Max Fitness
09.2011 - 01.2016
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class.
  • Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.

Front Desk Receptionist

Cornerstone Fitness
02.2011 - 09.2011

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Skills

    • Company standards enforcement
    • Administrative duties
    • Effective communication
    • Lead generation strategies
    • Recruiting and interviewing
    • Team collaboration
    • Customer Service
      • Leadership & Management
      • Teamwork and Collaboration
      • Payroll Processing
      • Facility Management
      • Reliability
      • Meeting participation

Timeline

Senior District Operations Manager

TruFit Athletic Clubs
07.2022 - Current

District Operations Manager

TruFit Athletic Clubs
01.2016 - 07.2022

Administrative Assistant

Max Fitness
09.2011 - 01.2016

Front Desk Receptionist

Cornerstone Fitness
02.2011 - 09.2011
Savanna Rae Rodriguez