- Exploring various forms of art, such as haiku's', poems, and painting, to nurture creativity and personal growth
- I enjoy cooking for friends and family gatherings
- Passionate about balancing physical health with mental and emotional wellness
- Enjoy participating in lifting for overall physical and mental well-being
- Photography
- Music
Tristan Garza
Edinburg,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
TruFit Athletic Clubs
04.2023 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
Front Desk
Planet Fitness
09.2022 - 03.2023
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Balanced daily cash drawers meticulously; reconciled any discrepancies and prepared accurate reports for the accounting department.
Crew Member
Krispy Kreme
05.2022 - 09.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
High School Diploma -
James Madison High School
San Antonio, TX05-2021
Skills
- Customer service
- Team leadership
- Money handling
- Decision-making
- Customer relations
- Time management
- Document management
- Basic accounting
- Workflow optimization
- Teamwork and collaboration
- Multitasking and organization
- Problem-solving
Certification
- CPR Certification
- Food Handler Certification
Interests
Timeline
Assistant Manager
TruFit Athletic Clubs
04.2023 - 05.2024
Front Desk
Planet Fitness
09.2022 - 03.2023
Crew Member
Krispy Kreme
05.2022 - 09.2022
- CPR Certification
- Food Handler Certification
High School Diploma -
James Madison High School
Similar Profiles
Brandon FrisbeeBrandon Frisbee
Personal Trainer at TruFit Athletic ClubsPersonal Trainer at TruFit Athletic Clubs
Gabriella AndersonGabriella Anderson
Personal Trainer at TruFit Athletic ClubsPersonal Trainer at TruFit Athletic Clubs
Beatriz UribeBeatriz Uribe
District Operations Manager at TruFit Athletic ClubsDistrict Operations Manager at TruFit Athletic Clubs